Leading Organizational Learning

Connecting People with People To spark innovative thinking, technology should focus on con- necting people with people rather th ...

Individuals working on a tax return are much more likely to follow a prompt they encounter while completing an online interview ...

IBM has experimented internally with a system for managing massive virtual events on a global basis, beginning with an all- empl ...

seen a number of organizations innovate in how they use both technology and face-to-face disciplines to increase the quality and ...

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Chapter Five Knowledge Management Involves Neither Knowledge nor Management Marc S. Effron The death knell for knowledge managem ...

Before you cite the example of Company X having improved productivity when workers in Singapore explained a new way to machine a ...

Why Knowledge Management Doesn’t Work It’s not much of a challenge to think of a slew of clear reasons why KM is a failed concep ...

too frequently these databases become nothing more than filing cabinets for every project that the professional staff completes, ...

International Data Corporation, “Knowledge is power, and to pub- lish your knowledge is to relinquish it.”^7 This long-acknowled ...

There’s Nothing for the CKO or CLO to Do The hiring of a chief knowledge officer (CKO) or chief learning officer (CLO) in a co ...

did no one know about the [Firestone] tire problem? Two reasons. First, knowledge is best shared within communities. People with ...

Realize Its Limitations Although KM may marginally improve your firm’s capabilities, it is highly unlikely that it will revolu ...

observe, and practice your craft under the gaze of an expert until you’ve become skilled enough to actually do the job on your o ...

Put Accountability Where It Belongs Managing knowledge is a fundamental part of managing an orga- nization, and accountability ...

pariah, only to end up parked comfortably in the toolkit of man- agement practitioners everywhere: think of reengineering or tea ...

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Chapter Six The Real Work of Knowledge Management Margaret J. Wheatley We really do live in the Information Age, a revolutionary ...