New Perspectives On Web Design
By Rachel Andrew CHAPTER 11 product doesn’t do a certain thing. Keeping a record of those helps you see if the lack of a certain ...
CHAPTER 11 Supporting Your Product This is a huge challenge for us because when we demonstrate the simplicity and speed of Perch ...
By Rachel Andrew CHAPTER 11 This log is important as it allows you to check whether a feature is indeed requested by a lot of di ...
CHAPTER 11 Supporting Your Product <?php include('perch/runtime.php'); ?> <!doctype html> <html lang="en"> < ...
By Rachel Andrew CHAPTER 11 In the case outlined above, there are ways people can declare regions in code and add additional opt ...
CHAPTER 11 Supporting Your Product customer. This is especially true if you have the requester of that feature is very vocal. We ...
By Rachel Andrew CHAPTER 11 While moving from client work to a product is something that many of us aspire to, it isn’t quite th ...
CHAPTER 11 Supporting Your Product As long as your product has been accurately described and advertised, and your support materi ...
By Rachel Andrew CHAPTER 11 Another issue is that we assume Web designers will be supporting their clients. We are not set up to ...
CHAPTER 11 Supporting Your Product the world. Even where English is a first language — which isn’t the case for many of our cust ...
By Rachel Andrew CHAPTER 11 tent management system. But we do expect them to know how to develop a static HTML website. We have, ...
CHAPTER 11 Supporting Your Product There are, of course, some people who are impossible to please. As long as they are a rarity ...
By Rachel Andrew CHAPTER 11 offer inclusive support you need to factor that time in when setting your price. For SaaS applicatio ...
CHAPTER 11 Supporting Your Product included the Ellis Labs information here because I think it interesting to compare the approa ...
By Rachel Andrew CHAPTER 11 Strategies to Minimize Support Collectively you can find very telling patterns [...] if lots of peop ...
CHAPTER 11 Supporting Your Product easy for us to sit back and complain about users who don’t read, and con- tinued to deal with ...
By Rachel Andrew CHAPTER 11 No FAQs Policy We have always tried to avoid the frequently asked questions page, which tends to end ...
CHAPTER 11 Supporting Your Product When launching a small product or service, often the first thing that people do is to post a ...
By Rachel Andrew CHAPTER 11 and try out new features. Knowing that this occurs means that we don’t plan to do anything that woul ...
CHAPTER 11 Supporting Your Product He goes on to say, “I’m sure there are better solutions, such as filter- ing and sorting emai ...
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