New Perspectives On Web Design

By Rachel Andrew CHAPTER 11 you are offering Web-based support only. Is social media support within the system valuable for you? ...

CHAPTER 11 Supporting Your Product Another issue we found was that if a customer replied to another with incorrect advice, the o ...

By Rachel Andrew CHAPTER 11 Try to make the experience of receiving support as simple as possible. The large helpdesk systems al ...

CHAPTER 11 Supporting Your Product Using Social Media To Support Your Product If you make customers unhappy in the physical worl ...

By Rachel Andrew CHAPTER 11 about your product or needing support get a response, you demonstrate that you are there to help. In ...

CHAPTER 11 Supporting Your Product Another way to use Twitter is to be proactive in monitoring what peo- ple say about your prod ...

By Rachel Andrew CHAPTER 11 Next Actions for Future-Friendly Support I’ve assembled a to-do list and some further reading on the ...

CHAPTER 11 Supporting Your Product In that list is there something that could be better explained in your documentation or supp ...

By Rachel Andrew CHAPTER 11 linKS anD fuRTheR ReaDing Support Ops: a website and podcast with lots of practical technical suppo ...

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The Psychology of Human Behavior on The Web Chapter Written by Nishant Kothary 12 The Design of People ...

CHAPTER 12 The Design of People ...

By Nishant Kothary CHAPTER 12 Chapter tWelve · by nishant KOthary The DeSign of PeoPle am going to get you fired!” yelled Prakas ...

CHAPTER 12 The Design of People It hit hard because I had been working 70–80 hours a week and giving it my all in an environment ...

By Nishant Kothary CHAPTER 12 I transferred the commandments from the whiteboard to my notepad and left John’s office that day d ...

CHAPTER 12 The Design of People The Goal of this Chapter My account, even if a little extreme, is hardly unique. We’ve all been ...

By Nishant Kothary CHAPTER 12 wise once said, “The definition of insanity is doing the same thing over and over and expecting di ...

CHAPTER 12 The Design of People to-day lives were about to change. Not to mention, they liked how things were. I had tried to li ...

By Nishant Kothary CHAPTER 12 is surprising because one would expect that inmates who were slapped with longer sentences after h ...

CHAPTER 12 The Design of People positive. Stakeholders were cautiously optimistic, even excited to launch into such a contentiou ...