Leadership - What Really Matters: A Handbook on Systemic Leadership (Management for Professionals)

discontent is growing. The news magazine Focus recently pointed out: “Companies do not want to spend more money for lax seminars ...

The principles of effective development work are, firstly, a comprehensive clarification of the task, which is important to ensu ...

requirements for the customer’s development, but also about openly discussing existing taboos, stereotypes and feelings. In a fu ...

Confrontation meeting. When opposing camps or subgroups are clearly identified at a seminar, one can soften and sometimes even d ...

All of these instruments can overlap. Thus, a leader can also solve conflicts in a staff meeting. In addition, for example a fee ...

effectively represent thoughts through your choice of words, tone of voice, facial expressions and gestures; to arrive at quick ...

them to prepare for their part. Of course, the executive must ensure beforehand that an undisrupted conversation is possible – e ...

part of the employee and whether he or she responds appropriately. In addition, it can be quite useful to determine the order of ...

After carefully preparing the conversation, you can start. The employee has entered the office – now what? There is no universal ...

After the employee has left the room, the manager’s work is not done. You must now attend to a good follow-up on the conversatio ...

communication. That often banal things hamper the actual interview is simply a fact. As such, it should be natural to keep eye c ...

4.2.1.2 A Question of Technique The person asking the questions is who leads the conversation, and they can control it through t ...

Open questions. The answers to these questions can be formulated freely. Open questions are also known as W-questions because th ...

First, the manager needs to know the criteria behind this assessment. Some points are evident: letting the conversation partner ...

appreciate each other. The better the parties know understand their relationship, the better the collaboration will be. It is es ...

me if I start doing it?”) and bad experiences (“Why should I do it and embarrass myself again?”). 4.2.2.2 A Wealth of Good Reaso ...

talk”; in any case, not productively. Thus, the purpose of the feedback is completely lost; in some cases, just the opposite eff ...

4.2.2.4 Channeling Your Own Feelings From art to handicraft: managers have to observe only a few, simple rules of communication ...

the feedback you should thank the other party and, if appropriate, encourage the other to continue giving you feedback. Feedback ...

explore their blind spots. Feedback sessions can help, which brings us back to the topic: the quality of leadership and a positi ...