Case Studies in Knowledge Management

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Hershey • London • Melbourne • Singapore IDEA GROUP PUBLISHING Case Studies in Knowledge Management Murray E. Jennex San Diego S ...

Acquisitions Editor: Renée Davies Development Editor: Kristin Roth Senior Managing Editor: Amanda Appicello Managing Editor: Jen ...

Case Studies in Knowledge Management Table of Contents Preface.................................................................. ...

Section III: Knowledge Management Strategy Chapter V. Exploring the Impacts of Knowledge (Re)Use and Organizational Memory on th ...

Chapter XI. Supporting Research and Development Processes Using Knowledge Management Methods.................................... ...

Chapter XVIII. Keeping the Flame Alive: Sustaining a Successful Knowledge Management Program.................................... ...

Preface vii Knowledge Management (KM) has been growing in importance and popularity as a research topic since the mid 1990s. Thi ...

WHAT IS KM? There are many definitions of KM but this book combines the KM and OM litera- ture to define KM as the process of se ...

remain the same. How effectiveness changes influences the feedback provided to the organization using the knowledge. WHAT IS A K ...

edge creation, knowledge storage/retrieval, knowledge transfer, and knowledge appli- cation and it is expected that the KMS will ...

employees learn about the organizational culture. The second case is from Brigette McGregor-MacDonald and describes the KMS used ...

and Peter Duchessi discuss the issues involved in sustaining the KM initiative at the United States’ System Management Solutions ...

Section I Knowledge Management in Support of Organizational Learning ...

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Learning from Simple Systems: The Case of JPL 101 1 Copyright © 2005, Idea Group Inc. Copying or distributing in print or electr ...

2 Cooper, Nash, Phan, and Bailey Copyright © 2005, Idea Group Inc. Copying or distributing in print or electronic forms without ...

Learning from Simple Systems: The Case of JPL 101 3 Copyright © 2005, Idea Group Inc. Copying or distributing in print or electr ...

4 Cooper, Nash, Phan, and Bailey Copyright © 2005, Idea Group Inc. Copying or distributing in print or electronic forms without ...

Learning from Simple Systems: The Case of JPL 101 5 Copyright © 2005, Idea Group Inc. Copying or distributing in print or electr ...