Case Studies in Knowledge Management

Infosys Technologies, Limited 313

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Exhibit 8. Infosys Global Delivery Model (GDM)

Source: Infosys

Exhibit 9. Infosys KM timeline

1992 Body of Knowledge (BoK)

1995 Online Technical Bulletin Board

(^1996) Corporate intranet unveiled
1997 Online Sales and Marketing System added
1998 Project Leader Toolkit added
(^1999) • People Knowledge Map (PKM);

• KM initiative formalized

(^2000) • Integrated KM portal launched
• (^) Satellite servers added
2001 Subscription and Customization Services offered
(^2002) • Skills Database added

• Integrated Search Option introduced

2003 +

• KM portal available on the extranet


• KM Benefits assessment initiated


• Increased focus on tacit knowledge sharing


• Various communities of practice formalized across the organization

Source: Infosys