456 / INDEXformality and cultural
differences 438
formal presentations
326–327, 350–355
format, report 280
founders, organizational
culture 60
framework design 376–377
framing and risk 417
future, planning for
132–137
future leaders 95, 157,
158, 162–163G
gatekeepers 251
networking 225
gender differences 429,
442–443
gender traits, of audience
247
gestures
and confidence 206,
339, 342–343
as emphasis 351
exaggerating 354
use of 287, 311
Glass, David 289
globalization 438–443
and diversity 40
goals 424, 442, 447
feedback 38, 42
mentoring 76
monitoring progress
232–233
ownership of 142
performance appraisals
50, 64–55
personal mission
statement 28
setting 172–173,
178–179
success maps 181,
182–183
team management
32–33
vision statement 181Goleman, Daniel 18
good guy/bad guy tactics
422
grammar 271, 272–273
grooming 337
ground rules 377,
380–381
group decision-making
209
group dynamics 98, 140,
142
groupthink problems
431
growing with your role
94–95H
hand gestures see
gestures
handshakes 343
hazards 372, 379, 429
hierarchy of needs
46–47
high-performing teams
36–39
holding an audience
344–345
honesty
dilemma 371
team management
37
humility, and international
communication 303
humor 393
in letters 275
in speeches 267I J
Iacocca, Lee 36
ideological differences
438–441
image, brand 316
impasse management
412–413
implementation
424–425implementation plan,
decision-making
213
impression management
65
inductive reasoning
331
influence, in coalitions
434–435
influencers, networking
224
influences 26
informal interaction
393, 438
information
complexity 432
decision-making 208,
209, 211
and decision trap
avoidance 415, 417
mind maps 201
as power 372,
400–401
primary 381
sharing 384, 387,
395, 402, 447
reading skills 200–201
information management
87, 98, 100, 119, 378
knowledge-sharing 115
see learning
innovation
as competence 138–139,
153, 163
continuous 115
inspiration, providing
128, 138, 162, 164
instinct, and choice of
medium 252
instrumental values 27
integrative style 384–385,
447
integrity 403, 437
intelligence, emotional
90–91
interactional fairness
397
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