139Goals in this section can be used with management and
supervisory staff involved in supervising maintenance,
repair, and cleaning activities related to the physical space
and equipment in the workplace.Cleaning
■Ensure that department managers make no more than
one complaint per month about cleaning service.
■Contract with outside cleaning agencies to provide
required cleaning services within allocated cleaning
budget.
■Schedule cleaning staff to minimize overtime and
ensure that all required cleaning is done on time.
■Do spot checks of premises at least once a day to
ensure cleanliness.
■Review cleaning logs to make sure washrooms are
cleaned on schedule.
■Review customer feedback forms and alter cleaning
schedules to increase “cleanliness” rating by 20%.
■Maintain cleaning supplies inventory to ensure zero
need for employees to make special purchases due to
shortages.
■Ensure that all volatile cleaning materials are kept
secure, with access restricted to cleaning staff.
■Work with cleaning staff to research and recommend
better cleaning products.Plant Maintenance
■Ensure that plant downtime related to emergency
repairs totals no more than three hours per month.Physical Plant
Maintenance—Management
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