eral’sbeautiful
young
wife.Thishitthegeneral
inthe
gut,andwonhimover.Mao
Tse—tungsimilarlyalwaysappealed
topopular
emotions,
andspoke
in
thesimplest
terms. Educated and well—rea.d
himself,in hisspeeches
heusedvisceralmetaphors,voicing
thepublic’sdeepest
amdeliesand
encouraging
themtoventtheirfrustrationsinpublicmeetings.
Ratherthan
arguing
thepractical
aspects
ofa.particular
program,hewouldde~
scribehowitwouldaffectthemonthemost
primitive,
down—to—earthlevel.Donotbelievethatthis
approach
worksonly
withtheilliterateandun-sch0oled—it
worksononeandall.Allofusaremortalandfacethesame
dreadful
fate,
andallofussharethedesireforattachmentandbelonging.
Stir
up
theseemotionsandyoucaptivate
ourhearts.Thebest
waytodothisiswithadramatic
jolt,ofthekindthatChukoLiang
createdwhenbefedandreleasedprisoners
whoexpectedonly
theworst
fromhim.
Shaking
themtothe
core,hesoftenedtheirhearts.Play
oncontrastslikethis:Push
people
todespair,
thengive
themrelief.
Ifthey
ex~pectpain
and
yougivethempleasure,you
win
their
hearts.Creatingplea-
sureof
any
kind,
in
fact,
willusually
bringyou
success,
aswillallaying
fearsand
providing
orpromisingsecurity.
Symbolicgestures
areoftenenough
towinsympathy
andgoodwill.
Agesture
of
self—sacri.fice,
forexample--a
showthat
yousufferasthosearound
youdo—willmakepeople
identify
with
you,evenifyoursuffering
is
symbolic
orminorandtheirsisreal.When
youentera
group,makeagesture
of
goodwill;softenthe
groupupfortheharsheractionsthatwillfol-lowlater.
When
T.E.Lawrencewasfighting
theTurksinthedesertsoftheMid-dleEast
duringWorldWar
I,
hehadanepiphany:
It
seemedto
himthatConventionalwarfarehadlostitsvalue.Theold-fashionedsoldierwaslostintheenormousamiiesofthe
time,
inwhichhewasorderedaboutlikealifeless
pawn.Lawrencewantedtoturnthisaround.For
him,
everysol-dier’smind
wasakingdom
hehadto
conquer.A
committed,psychologi-
cally
motivatedsoldierwouldfight
harder
andmorecreatively
than
a.puppet.Lawrence’sperception
isstillmoretrueintheworldtoday,
wheresomanyofusfeelalienated,
anonymous,andsuspicious
ofauthority,
allofwhichmakesovertpowerplays
andforceevenmorecounterproductive
anddangerous.
Insteadofmanipulating
lifeless
pawns,makethoseon
yoursideconvincedandexcitedby
thecause
youhaveenlistedthem
in;
thiswillnotonly
make
yourworkeasierbutitwillalso
giveyoumoreleeway
todeceive
themlateron.And
toaccomplish
this
youneed
todeal
withtheir
individualpsychologies.
Neverclumsily
assumethatthetacticthatworkedonone
personwillnecessarily
workonanother.Tofindthekey
thatwillmotivate
them,
first
getthemto
openup.Themorethey
talk,
themorethey
revealabouttheirlikesanddislikes--thehandlesandleverstomove
themwith.Thequickestway
tosecurepeople’s
mindsisbydemonstrating,
assimply
aspossible,
howanactionwillbenefitthem.Self—interestistheLAW 43‘3'73