eral’sbeautiful
young
wife.Thishitthe
general
inthe
gut,
andwonhim
over.Mao
Tse—tungsimilarlyalwaysappealed
to
popular
emotions,
and
spoke
in
the
simplest
terms. Educated and well—rea.d
himself,
in his
speeches
heusedvisceral
metaphors,voicing
the
public’sdeepest
amdelies
and
encouraging
themtoventtheirfrustrationsin
publicmeetings.
Rather
than
arguing
the
practical
aspects
ofa.
particular
program,
hewouldde~
scribehowitwouldaffectthemonthemost
primitive,
down—to—earthlevel.
Donotbelievethatthis
approach
works
only
withtheilliterateandun-
sch0oled—it
worksononeandall.Allofusaremortalandfacethesame
dreadful
fate,
andallofussharethedesireforattachmentand
belonging.
Stir
up
theseemotionsand
youcaptivate
ourhearts.
Thebest
way
todothisiswithadramatic
jolt,
ofthekindthatChuko
Liang
createdwhenbefedandreleased
prisoners
who
expectedonly
the
worst
fromhim.
Shaking
themtothe
core,
hesoftenedtheirhearts.
Play
on
contrastslikethis:Push
people
to
despair,
then
give
themrelief.
If
they
ex~
pectpain
and
yougive
them
pleasure,you
win
their
hearts.
Creatingplea-
sureof
any
kind,
in
fact,
will
usually
bringyou
success,
aswill
allaying
fears
and
providing
or
promisingsecurity.
Symbolicgestures
areoften
enough
towin
sympathy
and
goodwill.
A
gesture
of
self—sacri.fice,
for
example--a
showthat
you
sufferasthose
around
you
do—willmake
people
identify
with
you,
evenif
yoursuffering
is
symbolic
orminorandtheirsisreal.When
you
entera
group,
makea
gesture
of
goodwill;
softenthe
groupup
fortheharsheractionsthatwillfol-
lowlater.
When
T.E.Lawrencewas
fighting
theTurksinthedesertsoftheMid-
dleEast
during
WorldWar
I,
hehadan
epiphany:
It
seemedto
himthat
Conventionalwarfarehadlostitsvalue.Theold-fashionedsoldierwaslost
intheenormousamiiesofthe
time,
inwhichhewasorderedaboutlikea
lifeless
pawn.
Lawrencewantedtoturnthisaround.For
him,
every
sol-
dier’smind
wasa
kingdom
hehadto
conquer.
A
committed,
psychologi-
cally
motivatedsoldierwould
fight
harder
andmore
creatively
than
a.
puppet.
Lawrence’s
perception
isstillmoretrueintheworld
today,
whereso
many
ofusfeel
alienated,
anonymous,
and
suspicious
of
authority,
allof
whichmakesovert
powerplays
andforceevenmore
counterproductive
and
dangerous.
Insteadof
manipulating
lifeless
pawns,
makethoseon
your
sideconvincedandexcited
by
thecause
you
haveenlistedthem
in;
this
willnot
only
make
your
workeasierbutitwillalso
giveyou
more
leeway
todeceive
themlateron.And
to
accomplish
this
you
need
todeal
with
their
individual
psychologies.
Never
clumsily
assumethatthetacticthat
workedonone
person
will
necessarily
workonanother.Tofindthe
key
thatwillmotivate
them,
first
get
themto
openup.
Themore
they
talk,
the
more
they
revealabouttheirlikesanddislikes--thehandlesandleversto
move
themwith.
The
quickestway
tosecure
people’s
mindsis
bydemonstrating,
as
simply
as
possible,
howanactionwillbenefitthem.Self—interestisthe
LAW 43
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