The Communication Book by Mikael Krogerus

Sources

Active Listening: Carl R. Rogers, Counseling and Psychotherapy,

Houghton Mifflin, Boston, 1942; Celeste Headlee, ‘10 Ways to Have a

Better Conversation’,

http://www.ted.com/talks/celeste_headlee_10_ways_to_have_a_better_conver

sation

Boss Talk: Warren Bennis, On Becoming a Leader, Basic Books, New

York, 1989

Cooperative Principle: Paul Grice, Studies in the Way of Words, Harvard

University Press, Cambridge, Mass., 1989

Cultivation Theory: George Gerbner and Larry Gross, ‘Living With

Television: The Violence Profile’, Journal of Communication, Vol. 26,

No. 2, 1976

Encoding/Decoding Model: Stuart Hall (ed.), Culture, Media, Language,

Routledge/University of Birmingham, London, 1992

Euphemisms: Malcolm Kushner, Public Speaking for Dummies, 2nd edn,

John Wiley, Hoboken, 2004

Expectancy Violations Theory: J. K. Burgoon and J. Hale, ‘Nonverbal

Expectancy Violations: Model Elaboration and Application to

Immediacy Behaviors’, Communication Monographs, Vol. 55, No. 1,

1988, pp. 58–79

Feedback Method: D. L. Cooperrider and D. Whitney, Appreciative

Inquiry: A Positive Revolution in Change, Berrett-Koehler, San

Francisco, 2005

FoMO Phenomenon: A. K. Przybylski, K. Murayama, C. R. DeHaan and

V. Gladwell, ‘Motivational, Emotional, and Behavioral Correlates of

Fear of Missing Out’, Computers in Human Behavior, No. 29, July 2013