http://www.alsenosy.com | http://www.professionalengineers.usControlQualityprocesstoreflecttheoverallqualitystatusoftheprojecttothestakeholders.This
processisperformedthroughouttheproject.
- Answer: D.
PMBOK® Guide, page 271 , Section 8 , Figure 8 – 1
Project Quality Management
Thecostofquality(COQ)includesallcostsincurredoverthelifeoftheproductbyinvestmentin
preventingnonconformancetorequirements,appraisingtheproductorserviceforconformanceto
requirements,andfailingtomeetrequirements (rework).Failurecostsareoftencategorizedinto
internal(foundbytheprojectteam)andexternal(foundby thecustomer).Failurecostsarealso
calledthecostofpoorquality.Section 8. 1. 2. 3 providessomeexamplestoconsiderineacharea.
Organizationschooseto investindefectpreventionbecauseofthebenefits overthelife ofthe
product.Becauseprojectsaretemporary,decisionsabouttheCOQoveraproduct'slifecycleare
oftentheconcernofportfoliomanagement,programmanagement,thePMO,oroperations.
135 .Answer: A.
PMBOK® Guide, page 274 ,Section
Project Quality Management
Thecostofquality(COQ)includesallcostsincurredoverthelifeoftheproductbyinvestmentin
preventingnonconformancetorequirements,appraisingtheproductorserviceforconformanceto
requirements,andfailingtomeetrequirements(rework).Failurecostsareoftencategorizedinto
internal(foundbytheprojectteam)andexternal(foundbythecustomer).Failurecostsarealso
calledthecostofpoorquality.Section 8. 1. 2. 3 providessomeexamplestoconsiderineacharea.
Organizationschooseto investindefectprevention becauseofthe benefitsoverthelife ofthe
product.Becauseprojectsaretemporary,decisionsabouttheCOQoveraproduct'slifecycleare
oftentheconcernofportfoliomanagement,programmanagement,thePMO,oroperations.
- Answer: C.
PMBOK® Guide, page 304 , Section8.3.2.5
DataRepresentation
Data representation techniques that can be used for this process include, but are not limitedto:
ControlCharts.Control charts areused todeterminewhetheror not aprocessis stableor has
predictableperformance.Upperandlowerspecificationlimitsarebasedontherequirementsand
reflectthemaximumandminimumvaluesallowed.Upperandlowercontrollimitsaredifferentfrom
specification limits. The controllimits aredetermined using standard statistical calculations and
principlestoultimatelyestablishthenaturalcapabilityforastableprocess.Theprojectmanagerand
appropriatestakeholdersmayusethestatisticallycalculatedcontrollimitstoidentifythepointsat
whichcorrectiveactionwillbetakentopreventperformancethatremainsoutsidethecontrollimits.
Control charts canbe used to monitorvarious types of outputvariables. Although used most
frequentlytotrackrepetitiveactivitiesrequiredforproducingmanufacturedlots,controlcharsmay
alsobeusedtomonitorcostandschedulevariances,volume,frequencyofscopechanges,orother
managementresultstohelpdetermineiftheprojectmanagementprocessesareincontrol.