Coaching, Mentoring and Managing: A Coach Guidebook

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Feedback is an interesting management and

communication tool. Managers will acknowledge that they

want it and need it. They will seek out their bosses, check

with their clients or observe their people to determine how

they are doing. The breakfast of champions. Yet, they

aren’t as regular and consistent in giving it. Managing

results means continually giving feedback. It is feedback

that energizes and propels action.

Team Collaboration ............................................................................................

Collaboration is an interesting word when considering

management. It is a tool for the coach, but is it a result of

management or an action? Collaboration isn’t communication or

cooperation. It is a higher level skill built around the values noted

in Chapter 1. For the StaffCoach™, it is a result which leads to a

greater result.

To improve performance, motivation and buy-in, trust and

respect are necessary for long-term successes. Collaborating and

communicating synergistically make the results-focus of your

management even more meaningful. The quicker you can bring

your team’s skills to the level where they can collaborate, the

quicker you increase outcomes.

If team decisions are based on the arbitrary opinion of your

management or that of the loudest and most forceful team

member, you can expect only minimum support and even less

enthusiasm from the team in implementing them. The joint

discussion and decision making generated by collaboration

respects each member’s insights and gives you the opportunity to

capitalize on all the combined strengths. This builds in the

necessary flexibility to accommodate special circumstances that

can arise. When your team is collaborating on performance, they

are setting up that performance for optimum results.

Loss of self-esteem is built on failure. It’s no fun missing a

deadline, messing up a project or causing your team to mishandle

a customer. When you have harnessed the energy of the team in

achieving results, their collaborative effort is much stronger than

any one member. When there is failure, there is discussion,

Coaching, Mentoring and Managing

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Team-Fly®