Coaching, Mentoring and Managing: A Coach Guidebook

(Steven Felgate) #1

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planning and support. Collaboration raises the esteem level of
individuals and their group. With collaboration as your goal, team
members will buy in to the team’s accountabilities.

Summary ............................................................................................................


Once your team sees that what they do makes a difference to
the organization and is valued by you, they will perform at higher
levels. Managing within the StaffCoach™ Model ensures that.
Performance Coach Gail Cohen notes that success evolves from
understanding the correct order of have-do-be: I have this and do
this and thus am who I am. Your coaching elicits their innate
strengths, your mentoring increases their abilities to do, and your
counseling shapes who they can be. By managing through
developing people, delegating accountability, overcoming hurdles
and dealing with complaints, you become a motivator for
increased results.


Your employees need you more than a pay raise. When you
manage through providing personal thanks, making time for your
team, and giving them consistent and constant feedback, you
energize them for the increased pressures and challenges that are a
reality in today’s workplace.


Creating an open environment through M.E.T. and continually
keeping associates clear on the why, what, and how of their
individual and joint responsibilities add to job satisfaction. You
handle the stressors and frustrations that occur through supplying
information, involving your people and rewarding performance.
By doing these StaffCoaching™ actions, your management
develops a sense of ownership and gives each associate a chance
to grow and learn. Those are actions to celebrate. Celebrating
success is the action you take to perpetuate the coaching cycle.


StaffCoaching™ is managing as a motivator. It recognizes that
your results do come through your people.


Managing Within the StaffCoaching™ Model
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