HAPTER 8
CSo What and Who Cares!
An old management adage is act as if. This suggests that
if you do something and keep doing it, soon you will become
successful at it. In terms of self-confidence, the belief is that
acting as if you were confident will eventually result in you
being confident.
StaffCoaching™ is a never-ending process. Once you
achieve new levels of performance, those levels become the
new standard. You start the process all over again. As your
people grow and succeed, they, in turn, regenerate the
process. Achievement builds trust, trust builds respect. There
is more communication, people honor each other,
disagreement is a means of innovation — and the process
goes on.
There is no one right way, no specific order to perform
your StaffCoaching™ roles. You begin where performance
dictates, coach with your associate or the team, or as a mentor
or counselor. You use the role you need at that moment to
match the problem. This manual has given you a model and a
series of guides to facilitate and strengthen your own
judgment.
8
Teamwork is a
journey, not a
destination.