Leadership and Emotional Intelligence

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work with the Secretary on this particular issue. I remember the Assistant Secretary calling me to a
meeting and asking me to take aproblem was and help answer the question “What’s look at what the
going on?” in two weeks. So, based on what I knew about the problem, I knew that wasn’t going to
happen. I put together an outline of what a study could do and then I went back to the Assistant
Secretary and said, “Can’t do that in two weeks. The best you can do is have this outline, this
strategy going to have to work with some people to do it.” – this is going to take months and I’m
Sort of laid out a strategy to accomplish what she wanted done. We finished it and it turned upside
down some basic principles of underwriting mortgages. It caused a little stir, but in the end the
Secretary approved the recommendations I had put together on the study. It was well-documented and
all the aThings it taught me in terms of making sure you nalytics were there, the empirical data etc.
have, you know, the facts, the data, the support whatever it is you wanted to do. Doing what you
think is right, even if it was contrary to what accepted underwriting practices were. But if you
did your homework and did your facts lined up, in the end you will prevail. Again it was gratifying at
my level to interact with the senior level to do that. Equally important, which I was a lesson I always
kept in mind,nominated me to do this because they had the the people that I work for had
confidence in my ability and my judgment and my ability to interact with senior levels – that I wasn’t
going to be an embarrassment to them, I was going to embarrass myself, and more importantly that I
would help solve their problem. Problem solving is one of the things that we learn work through the
system of government. People look for problem


dynamics

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Gratifying
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solving
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(^) “Things it taught me in terms of making
sure you have, you know, the facts, the data, the support whatever it is you
wanted to do.”
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(^) “they had the confidence in my ability
and my judgment and my ability to interact with senior levels”
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LEARNING
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EIVALUESELFAWARE (^)
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(^) DECISION

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