Index 377377
Bodenhamer, Bob G. (The User’s Manual for
the Brain), 347, 353
body language
for breaking rapport, 117
eye-accessing cues, 99–102, 198–199
lying indicated by, 101
matching and mirroring, 112–113
modelling another’s, 157
percent of infl uence, 26, 111
with proactive meta program, 129
rapport building through, 110
with reactive meta program, 129
book recommendations, 347–349
boredom, by unconscious mind, 37
Bostic St. Clair (NLP developer), 12
brain
anxiety disorder process in, 41, 42
areas, illustrated, 41
brainwave types, 156
engaging before your mouth, 88
focusing on desired future, 60
memory creation in, 40
negatives not processed by, 284
story processing by, 264
types of brainwaves, 156
breaking rapport
mismatching, 112, 116
need for, 116
recognising the signs, 118
sensitively, 117–118
situations requiring, 117
breathing, matching for rapport, 110, 113
Briggs, Katherine (Myers–Briggs Type
Indicator), 128
Burn, Gillian (modeller), 302
‘but’, ‘and’ versus, 118–119• C •
calibration, 151–152, 205
Cameron, James (fi lm director), 355
Cameron-Bandler, Leslie (researcher), 127
Canadian organisations, 369–370
capabilities and skills (logical level)
beliefs driving, 186
capabilities and skills, defi ned, 183
change example, 320–321confl icts, 225
defi ned, 179
in hierarchy of levels, 178
in modelling, 306
overview, 184–185
questions to ask about, 185
as strategies level, 200
Carroll, Lewis (Alice’s Adventures in
Wonderland), 61
chains of anchors, 158–159
change
acceptance needed before, 181
of behaviours, 24–25, 75, 184
of beliefs, 46
beliefs and values driving, 186–187
celebrating and closure, 333
clarity and direction for, 314–315
communication during, 324–326
decision-making exercise, 327
experimenting during, 329
fear of, letting go, 326–329
fi rst step in, 332
incremental effect of small changes, 183
integration after, 318
Kübler-Ross grief cycle, 315–318
logical levels use for, 181–189, 318–323
of memory qualities, 55–57
mindset for, 326–329
of negative anchors, 158–159
over time, 154, 185
pacing, 331
pacing for, 114–115
planned versus imposed, 313
questions to ask after, 333
requirements for, 182
resources for, strengthening, 330
responsibility for, 17–18
with sameness/difference meta programs,
138–139
of states, anchors for, 155
of strategies, 201–202
strategies for, 327–328
structure of, 315–323
of submodalities for memories, 166–167
time line use for, 331–332
of time-line orientation, 214–216
of value hierarchy, 51–52
values and process of, 324, 32538_665435-bindex.indd 37738_665435-bindex.indd 377 8/18/10 10:28 PM8/18/10 10:28 PM