The John Adair Handbook of Management and Leadership

(Tuis.) #1
The direction of flows of communication within an organisation
must be downward, upward and sideways.
Decisions on what to communicate should bear in mind the must-
know priorities and distinguish them from the should-know or
could-know lower priorities.The best method for must-know items
is face-to-face backed by the written word.
Two-way communication should be used and encouraged to:


  • Communicate plans/changes/progress/prospects

  • Give employees the opportunity to change/improve management
    decisions (before they are made)

  • Use the experience and ideas of employees to the full

  • Understand the other side’s point of view.


Summary and six-month follow-up test


Summary


i) Personal reminders
Effective speaking – six key principles:
1 Be clear
2 Be prepared
3 Be simple
4 Be vivid
5 Be natural
6 Be concise

Practical presentation skills require you to:


  • profile the occasion, audience and location

  • plan and write the presentation


196 The John Adair Handbook of Management and Leadership

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