The_Essential_Manager_s_Handbook

INDEX / 459 opinion leaders 251 opportunity dilemma 370 organizational culture 60–61 organizational growth 95 other-awareness 16 ...

460 / INDEX R rapport 340 networking 223 rational process 369, 418, 420 rational self 388–389 reading from scripts 350–351, 353, ...

INDEX / 461 7-38-55 rule 341 shoes 337 sight-lines 339 skills analysis 174–175 chairing meetings 194–195 coaching to improve 444 ...

462 / INDEX telephone calls, time management 190 teleprompters 353 terminal values 27 test audience 152 thinking creative 418 lo ...

INDEX / 463 writing business letters 274–275 clarity 269 clichés and jargon 271 cover letters 280 emails and texts 276–279 form ...

464 / ACKNOWLEDGMENTS Acknowledgments Achieving High Performance We would like to acknowledge and thank Mike’s friends and colle ...