Flash_on_English_for_Cooking_Catering_and_Rece

1 What are the tasks of a hotel receptionist? Tick the ones you think they do. 1 ~ welcoming guests 2 D ordering taxis or hire c ...

4 Look at this online hotel registration form and answer the questions. 1111 Hotel Booking Form Please fill out the reservation ...

7 Match these hotel services and amenities with the pictures. 1 [£] 24-hour laundry service 2 0 fitness facilities 3 0 safe depo ...

10 n 18 Listen to the telephone conversation between a guest and a receptionist about where facilities are located in the Hotel ...

1 Look at the pictures and match them with these common customer complaints. 1 cannot get the waiter's attention 2 portions are ...

3 Read the text again and answer these questions. What should the waiter do if the customer complains ... 1 that the waiter is i ...

7 Complete the rules of customer care underlining the correct words. 1 The customer is alwav~never right. 2 Always/Never be poli ...

10 Imagine you went to the Roebuck Restaurant and had a bad experience. Complete this feedback form. Name: The Roebuck Restauran ...

Flash on English for Cooking, Catering & Reception Editorial coordination: Simona Franzoni Editorial department: Sabina Cedr ...

FLASH on English for CATERING and COOKING is specifically designed for students who are studying for a career in the catering in ...