Managing Information Technology

618 Part IV • The Information Management System internal IT team that would complete the data-center relo- cation project, inclu ...

who pulls too hard on the reins will never have a winning horse. We told them, “Guys, run like your hair’s on fire.”... We only ...

620 Part IV • The Information Management System 1.No unplanned interruptions 2.Meet scheduled dates 3.Meet budget 4.Continuity o ...

Sending-technology owners (primarily based in Reston) were responsible for assuring the viability and function- ality of the pre ...

622 Part IV • The Information Management System state... the whole structure shook out over about two months. —Becky Robinson, D ...

Production Environment The production environment move element freeze standard requires that: No application changes affecting ...

624 Part IV • The Information Management System When we were negotiating with vendors for USA Group, we weren’t really a big pla ...

were paired by function to work on knowledge-transfer issues—including computer operators, help-desk people, database administra ...

626 Part IV • The Information Management System were losing their jobs, and in Indianapolis, people were struggling to keep thei ...

processing load be larger, but the systems would also be running on newly upgraded hardware and commu- nications lines. Would th ...

628 CASE STUDY IV-3 IT Infrastructure Outsourcing at Schaeffer (A): The Outsourcing Decision Schaeffer Corporation, headquartere ...

Case Study IV-3 • IT Infrastructure Outsourcing at Schaeffer (A): The Outsourcing Decision 629 that each division had its own “i ...

630 Part IV • The Information Management System Because of Reitzel’s international scope, Gartner advised us that there were onl ...

report included a description of the process that had been followed to obtain the bids and negotiate the proposed con- tract wit ...

632 Part IV • The Information Management System to them—if the relationship sours you can’t just employ another vendor. Also, it ...

complaints about the performance of our present help desk, so people’s concern in this area may be a case of preferring our fami ...

634 CASE STUDY IV-4 IT Infrastructure Outsourcing at Schaeffer (B): Managing the Contract In March 2007, Alan Harding, the Vice ...

Case Study IV-4 • IT Infrastructure Outsourcing at Schaeffer (B): Managing the Contract 635 instances of the ERP package to acco ...

636 Part IV • The Information Management System EXHIBIT 1 SLA for Help Desk Problem Resolution by Vendor different service level ...

capability and expertise were also viewed as better than what the company could provide on its own, because IT infrastructure ma ...