Leading Organizational Learning

needed to do this (we couldn’t figure out how to automate it) far exceeded the potential returns. Point of Interest: Another glo ...

We came to realize that documents were limited to “explicit” knowledge (what we know we know) and that the real payoff might be ...

Thus communities transcend the typical organizational and geo- graphical boundaries that can impede knowledge flow. Critically i ...

Storytelling has made the knowledge management radar because it engages people in a way that almost no other method can, and thr ...

between. Perhaps the answer lies with social capital theory as espoused by Cohen and Prusak: knowledge is based on a trust econ- ...

are raising the visibility of knowledge management using leader- ship’s performance objectives. My recommendation is to make sur ...

Jon L. Powellis the chief knowledge officer at Hewitt Associates, a global outsourcing and consulting firm that delivers a compl ...

Chapter Twenty-Two The Role of Change Management in Knowledge Management Marc J. Rosenberg We often spend so much time introduci ...

To create a knowledge management system, and an associated knowledge environment, that delivers on its promise, we must ensure t ...

twelve “change management factors” to consider when building a change management plan: Leadership and role models 7. Impossibil ...

leadership support in these groups, and there will undoubtedly be a positive correlation between leadership support and KM adopt ...

creative approaches that can be tried. Think about including mon- etary incentives for high-value contributions (perhaps based o ...

features. Will the KM system make their work easier? Will it help improve their job performance and contribute positively to the ...

standards, and requirements to which to adhere. The key here is to identify how work is actually made easier by focusing on a la ...

them to pilot KM before full-scale implementation. Monitor their use and attitudes carefully, and provide as much support as nee ...

Introduce new KM technology early, before people actually have to start using it. For end users, provide lots of demonstrations. ...

benefit them (value proposition). It is not simply training on the new KM tools, features, and functionalities, which is often t ...

deployment with continued training; help lines; newsletter; and other forms of communication (usually online), such as testimoni ...

Exhibit 22.1 Knowledge Management and Change Management Checklist: How to Gauge the Potential Success of Your Knowledge Manageme ...

Exhibit 22.1 Knowledge Management and Change Management Checklist: How to Gauge the Potential Success of Your Knowledge Manageme ...