Better Manager 7th prelims:Better Manager 7th edition

constantly to seek methods of ensuring that the organization becomes more business-like. ■ Communication.The ability to communic ...

(Strengths and Weaknesses, Opportunities and Threats) analysis by considering your opportunities for advancement in your present ...

Take the broad view but don’t ignore the significant detail: ‘Ill can he rule the great, that cannot reach the small’ (Spenser) ...

■ Don’t talk too much. Never over-commit yourself. Save up what you want to say until the right moment. Keep your powder dry. Do ...

■ Self-assessment based on analysis by individuals of their work and life situation. ■ Diagnosisderived from the analysis of lea ...

■ adopting a role model (mentor); ■ involvement in other work areas; ■ planned use of internal training media, including e-learn ...

TEN SELF-DEVELOPMENT STEPS The following are 10 steps you can take to develop yourself. Create a development log – record your ...

How to handle difficult people and negative behaviour We all come across difficult people from time to time and we often have to ...

There are many reasons that people can be difficult (whether it is you or them). Here are some instances: ■ a fundamental disagr ...

discussion with the individual. You are asking the essential questions: ‘Is there a problem?’, ‘Why is there a problem?’ and ‘Wh ...

Think carefully about the words you use. Try to limit your contribution and let the other person have his or her say. Always tr ...

■ a real or imagined slight from you or a colleague; ■ a feeling of being put upon; ■ a belief that the contribution made by the ...

To establish the reasons for the individuals’ negative behav- iour so far as this is feasible. To discuss and agree any actions ...

anything wrong with their behaviour. If you reach this impasse, then you have no alternative but to spell out to them your perce ...

have to spell out the action you think they need to take. Be as specific as possible and try to express your wishes as sugges- t ...

How to influence people Managers are constantly having to exert influence – on their bosses, their colleagues, their staff and t ...

accurately) or a true disagreement (a failure to agree even when both parties understand one another). It is not neces- sarily p ...

CASE PRESENTATION As a manager, you will frequently have to make out a case for what you think should be done. You have to persu ...

Show that it is based on a thorough analysis of the facts and that the alternatives were properly evaluated before the conclusi ...

referring to the report. This may switch people’s attention from what you are saying. Use visual aids, preferably a flip chart, ...