Better Manager 7th prelims:Better Manager 7th edition

EVEN BETTER MANAGER HOW TO BE AN ...

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A Complete A–Z of Proven Techniques & Essential Skills MICHAEL ARMSTRONG Seventh Edition EVEN BETTER MANAGER HOW TO BE AN Lo ...

Masculine pronouns have been used in this book. This stems from a desire to avoid ugly and cumbersome language, and no discrimin ...

Contents Foreword to the seventh edition xiii Preface xv How to be a better manager 1 What management is about 2; The aims of m ...

How to coach 23 Aims 24; The coaching sequence 24; Coaching skills 25; Effective coaching 25; Planned coaching 25; The manager ...

How to develop people 77 Investing in people 77; The manager’s contribution to effective development 77; Management development ...

How to make a business case 129 The basis for a business case 129; Enhancing the business case 131 How to make things happen 13 ...

How to manage risk 176 Categories of risk 177; Minimizing risk 178; Managing risk 178 How to manage strategically 180 What is s ...

How to motivate people 221 The process of motivation 222; Types of motivation 222; Basic concepts of motivation 223; Implicatio ...

How to solve problems 283 Problems and opportunities 283; Improving your skills 283; Ten steps for effective problem solving 28 ...

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Foreword to the seventh edition This seventh edition of How to be a Better Managercovers 50 key aspects of management and has be ...

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Preface HOW TO USE THIS BOOK This book is for those who want to develop their managerial skills and competences. It covers all t ...

management, delighting customers, how things go wrong and how to put them right, managing strategically, managing systems and pr ...

How to be a better manager Better managers recognize that the art of management is some- thing they need to learn. No one become ...

need to understand. None of these skills provide a quick fix which is universally applicable. It is useful to know about them bu ...

this primarily through people, but an overemphasis on the people content of management diverts attention from the fact that in m ...

responsible use of resources’. These purposes are analysed as follows: Providing direction ■ Develop a vision for the future. ■ ...