The Coaching Habit

heavy hints you’d made were sufficient; or assumed that the slightly passive-aggressive comment ...

Not all is lost, though. One of the ways to ensure smoother sailing is to understand the difference ...

understanding whether you need to attend a meeting or not. This kind of information is what typically ...

understanding of how you might best address the want. And there’s a flip side to that as ...

Our New Frontier: The Neuroscience of Engagement As we tap into our twenty-first-century laptops, o ...

level, your brain is scanning the environment around you and asking itself: Is it safe here? Or is it d ...

QUESTIONS END? George Carlin Wait, Come Back! And there’s the challenge for you as a busy and ...

Quotient goes down. E is for expectation. The brain is figuring out, “Do I know the future or don’t ...

letting him “have the floor” and go first. The question “What do you want?” strongly affects ...

“instead of...” here is when you’re pretty sure you know what they want but haven’t actually ...

but it doesn’t typically have a place as a tool for managers to wield in their organizational lives. How ...

Question Masterclass Part 5 Get Comfortable with Silence When you ask someone one of the Seven ...

Bite your tongue, and don’t fill the silence. I know it will be uncomfortable, and I ...

5: The Lazy Question In which you discover the question that will make you more useful to those you manage ...

frustration and, ironically, reduced impact. Edgar Schein has untangled the paradox of being helpful in his excellen ...

found yourself playing one of the Seven Dysfunctional Dwarfs (Sulky, Moany, Shouty, Crabby, Mar ...

The benefits of playing the role: You feel superior and have a sense of power and control. The price paid ...

“All the World’s a Stage...” We all play all of these roles all the time. Often, we’ll cycle ...

Client [whiny]: I sent the setup sheet to the logistics people, but it’s really hard to get them to res ...

of the time. If you’re like the majority of the people I’ve taught, when asked to identify ...