Selling With Emotional Intelligence : 5 Skills For Building Stronger Client Relationships
gent is awareness of and restraint within the tone. Rehearse your tone be- fore you formulate your message. We have the power to ...
ing your feelings and moods as your responsibility; following through on commitments. Assertiveness. Being able to state your f ...
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Acheson, Bill. “Facial Expression Notes.” E-mail from Bill Acheson to author. Anthony, Mitch. The A.R.R.O.W. Program.1999. Antho ...
Gardner, Howard. Multiple Intelligences: The Theory in Practice. New York: Basic Books, 1993. Goleman, Daniel. Emotional Intelli ...
Seligman, Martin. Learned Optimism. New York: Random House, 1990. ———. The Optimistic Child. New York: Random House, 1995. Shapi ...
256 Index A Accumulation, 118 Accuracy, 16, 28 Acheson, Bill, 149, 150 Achievementality, 41, 52 Adams, George Matthew, 135 Adapt ...
Bryant, Bear, 214 Buffett, Warren, 245 C Cacioppo, John, 128 Cancer, 89 Change, reluctance and, 140–41 Chicken Soup for the Soul ...
negative, expressing, 73, 78–82 negotiation and, 234 positive intent and, 126–34 taking responsibility for, 248 viral spiral of, ...
L Leading role, 17 Ledoux, Joseph, 55–56 Likability, 8, 202–11 developing, 210–11 emotional bank accounts, 203–4, 205 emotional ...
polar opposites/conflict origins, 20–21 predictability and, 18–19 roles defined, 16–18 sample patterns, 17 supporting role, 18 t ...
Index 261 Seven Secrets of the Corporate Mystic (Hendricks), 208 Shakespeare, William, 208 Shapiro, Ronald, 231, 234 Shell, G. R ...
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