Selling With Emotional Intelligence : 5 Skills For Building Stronger Client Relationships

The world of sales is fertile ground for aggressive and competitive in- dividuals, but it is alluring for the overly aggressive ...

need to give these people a reason to like me. I go out of my way to treat them with friendliness and respect and have always re ...

212 The Principles of Emotional Intelligence Confrontations do not need to be confrontational to be effective. Those who desire ...

Twenty minutes later, a stunned staff watched as the contractor exited the business owner’s office a transformed man. He was wea ...

miscommunicated, and I don’t want to have any tension or mistrust in our relationship. I was hoping we could talk through this m ...

The world is full of people who want to take credit for what others do right, and those same people want to blame somebody else ...

now they share responsibility to fix it. There will either be outward or veiled resistance to this approach. On the other hand, ...

communicate with and easy to be around. People are attracted to laughter and smiles, and self-deprecation indicates a secure and ...

A humility-based approach is indicated with these kinds of statements. “I may have messed up here.” “I think I goofed.” “Did I ...

•A humble approach demonstrates that you value the relationship at hand. By practicing these five rules of thumb in confrontatio ...

ment, when the cost is a relational connection that could have contributed to our future prosperity? In laying out the confronta ...

The Principles of Emotional Intelligence Each personality possesses predictable behaviors in conflict scenarios. Knowing how to ...

person. In fact, it safely could be stated that empathy is the cornerstone of all conflict management. Empathy is certainly a sk ...

Parable—“Johnny Falls Down” The following parable illustrates the phenomena of personality- influenced perceptions and their rol ...

flict is not “What do you think we should do?” but rather “What did you see happen?” or “What is the problem from your vantage p ...

Scenario Four.A high Tclient is easily offended by the high E’s can- dor, and that same Enterpriser is frustrated by the high T ...

Scenario Three: High AManager and High MSales Professional Scenario Four: High TClient and High ESales Professional Scenario Fiv ...

UNREASONABLE EXPECTATIONS It was said of Alexander the Great that the more he got to know peo- ple, the more he loved his dog. I ...

Express frustration and feelings to people other than the offending party •Give in or feign agreement to avoid losing approval ...

•Own up quickly to any mistakes made (don’t try to make up excuses) Be ready to put the situation behind and move forward Comm ...