Leading Organizational Learning

Universal Versus Particular Knowledge A process controller at Motorola once told me that in an attempt to improve the cleaning p ...

Americans have the opposite challenge, which is how to share individually gained knowledge with a group. For instance, during a ...

chosen a type of reasoning in which the interaction with the Japanese created a bond that enabled knowledge to be stored on the ...

Fons Trompenaarsis founder of Trompenaars Hampden-Turner Intercultural Management Consulting. He is interested in the difference ...

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Chapter Three Effectively Influencing Up Ensuring That Your Knowledge Makes a Difference Marshall Goldsmith “The great majority ...

not the exception. NASA is but one of a great many organizations to be hurt when knowledge workers do not effectively “influence ...

Focus on contribution to the larger good, not just the achieve- ment of your objectives. An effective salesperson would never ...

Every organization has limited resources, time, and energy. The acceptance of your idea may well mean the rejection of another i ...

there anything in the history of the human species that indicates that when people achieve high levels of status, power, and wea ...

Support the final decision of the team. Don’t say, “They made me tell you,” to direct reports. Assuming that the final decisio ...

One of the most important behaviors to avoid is whining about the past. Have you ever managed someone who incessantly whined abo ...

University. He was the 2003 keynote speaker at the national Acad- emy of Management convention, and his work has received nation ...

Chapter Four Where “Managing Knowledge” Goes Wrong and What to Do Instead Niko Canner Jon R. Katzenbach “Knowledge management” i ...

awry is in failing to see the tremendous differences between (1) what is required to take a function that has involved human jud ...

Experts can rarely “extract” their own knowledge.Experts pos- sess the ability to exercise practical judgment in context. When ...

To see how exceptional the conditions are in which the codifi- cation-access model works, take one success: McKinsey’s use of a ...

Note that even in many other kinds of professional firms, these factors are not present to the same degree as in the particular ...

software. In our view, however, too little creativity has been applied to the question of how software can be used to replace pr ...

Sharing Expertise Face-to-Face Where transfer of expertise is tremendously valuable, the limita- tions of technology should not ...