MANAGING CHANGE

Problems: The Source of Change “...the starting point of any effective change effort is a clearly defined business problem.” Bee ...

The Structure of Problems: Want-Got Gaps 22 Stakeholder Gap? © James G. Clawson WANT3. GOT^ ...

Quick Overview of Problems 23 Stakeholder #n Want (^) Got Stakeholder #n Want (^) Got Stakeholder #n Want (^) Got Stakeholder #n ...

Leading by Solving Problems (c) James G. Clawson (^24) LEADERSHIP ACTIVITY Questions Answers Problem Solving Old New Problem Fin ...

But wait! There’s a problem with problem solving ... © James G. Clawson (^25) ...

The Problem with Problem Solving: OSCILLATION  Recognizing the problem (see) leads to action to solve the problem   Leads to ...

Pro-action vs. Reaction 27 Assertiveness OUTSIDE^ INSIDE 0% 100% 50% Fear of Rejection © James G. Clawson ...

Structural Conflict leads to Oscillation Hunger Eat Heavy Diet TENSION RESOLUTION © James G. Clawson (^28) ...

Organizational Oscillation drains energy © James G. Clawson (^29) Centralize Decentralize Customer Focus Geography Focus Grow Co ...

“Problems” are Insolvable “All of the greatest and most important problems of life are fundamentally insoluble...they can never ...

The Path of Least Resistance Robert Fritz 1984, 1989 Random House ...

Fritz’s Alternative: Orient to the Creative Process Describe accurately where you are (Collins’ “confront the brutal facts”) Ma ...

For example ... Problems Creation Reduce pollution Create a healthy living environment Increase profits Create a sustainable com ...

What this points out is that our real topic is ... 34 LEADING CHANGE © James G. Clawson STRATEGIC ...

Key Leadership Initiatives 35 STRATEGY (priorities) ORGANI- ZATION (design) OTHERS (employees) LEADER Developing (traits) (^) St ...

RESULTS FINANCIAL$ CUSTOMER SATISFACTION CAPABILITIES HC+SC+OC Elements in Effective Leadership SELF Organization EMPLOYEES © Ja ...

Session 2 MODELS OF CHANGE © James G. Clawson (^37) ...

We live in a world of dramatic and on-going change... © James G. Clawson (^38) ...

“Ten short years.... the one thing that we have done consistently is to change .... It may seem easier for our life to remain co ...

Population Growth 6.0 5.5 5.0 4.5 4.0 3.5 3.0 2.5 2.0 1.5 1.0 0.5 500 400 300 200 100 A.D. 100 200 300 400 500 600 700 800 900 1 ...