Fundamentals of Reference

128 Index information services staff. See reference librarians Injury Facts publication, 54 Internet Library for Librarians webs ...

Index 129 OneLook Dictionaries website, 21 online reference service about, 69–70 chat reference, 73–74 e-mail reference, 70–72 I ...

130 Index reference librarians about, 1–2, 11 Code of Ethics, 85–86 commitment of, 97, 100 evaluating, 107–108 reference policie ...

Index 131 t telephone directories, 38 telephone reference service, 65–68 The Charleston Advisor (TCA), 14–15 Thomas, Deborah A., ...

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Fundamentals oF Reference Carolyn M. MulaC ALA FUNDAMENTALS SERIES Fundamentals of Reference Carolyn M. Mulac AmericAn LibrAry A ...

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Fundamentals oF Reference ...

ALA FundAmentALs series Fundamentals oF Children’s serviCes by Michael Sullivan Fundamentals oF library instruCtion by Monty L. ...

Fundamentals oF Reference Carolyn M. MulaC American Library Association : Chicago 2012 ALA FUNDAMENTALS SERIES ...

Carolyn M. Mulac has more than thirty years’ experience in reference work. An active member of ALA’s Reference and User Services ...

To the memory of my parents, Joseph A. and Dorothy A. Mulac. Dad, you often told me I should write a book... ...

ALA Editions purchases fund advocacy, awareness, and accreditation programs for library professionals worldwide. http://www.eboo ...

vii Contents Acknowledgments ix ...

Part 1: reference sources Introduction xi 1 Encyclopedias...................................................................... ...

ix aCknowledgments r eFerenCe work is not a solitary pursuit and neither is writing a book about it. I’d like to thank Jack O’Go ...

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xi IntroduCtIon r eFerenCe librarians know a little about a lot of things. Our work is a mosaic of subjects, formats, and modes ...

xii Introduction The bibliography includes a variety of readings about reference, and the appendix features a number of key Amer ...

1 Part 1 reference sources Knowledge is of two kinds. We know a subject ourselves, or we know where we can find information upon ...