Fundamentals of Reference

88 REFERENCE SERVICES the patron”; “prepare research handouts for common research techniques”; “identify and list federal, state ...

Reference Service in Special Subjects 89 Business reference questions also have some of the same characteristics of medical or l ...

90 REFERENCE SERVICES Deborah A. Thomas, “The Consumer Health Reference Interview,” Journal of Hospital Librarianship 5, no. 2 ...

91 sixteen reference Policies Every library needs a reference policy. Not because it will offer the framework to answer every pr ...

92 REFERENCE SERVICES statement can be particularly useful when there is a large reference staff or when a library has multiple ...

Reference Policies 93 organizational structure for reference service This is where organizational charts for the library as well ...

94 REFERENCE SERVICES orders what, how often the collection is weeded and by whom, etc.), and access guidelines (physical arrang ...

Reference Policies 95 The policy serves as a touchstone of continuity for new staff and helps refresh the memory of veterans wh ...

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97 seventeen reference standards We provide the highest level of service to all library users through appropriate and usefully o ...

98 REFERENCE SERVICES is a type of library (e.g., the Public Library Association) to adopt standards, RUSA, as a division that c ...

Reference Standards 99 After providing definitions of “reference and user services librarians” and “competencies” the guidelines ...

100 REFERENCE SERVICES Personal standards As the guidelines above have stated so succinctly, “knowledge must be con- tinuously u ...

101 eighteen reference evaluation In general evaluation of reference and information services relates to the quality of the serv ...

102 REFERENCE SERVICES definition of reference Before launching an evaluation it is necessary to know exactly what is being eval ...

Reference Evaluation 103 measuring and assessing reference resources— use, usability, and Collection assessment In this section ...

104 REFERENCE SERVICES be a method for gathering patron responses/reactions. One such method was discussed by Jonathan Miller in ...

Reference Evaluation 105 There are a variety of methods that may be used to assess or evaluate a reference collection. Christoph ...

106 REFERENCE SERVICES Use studies may involve techniques as simple as keeping track of which refer- ence books are left on tabl ...

Reference Evaluation 107 sources it’s time to subtract. Cassell and Hiremath offer these criteria for weed- ing or “deselecting” ...