Better Manager 7th prelims:Better Manager 7th edition

COACHING SKILLS As Katherine Adams (Employee Development Bulletin, No 72, December, 1995) writes: Coaching can only work with th ...

lecture for good measure. As far as possible, coaching should take place within the framework of a general plan of the areas and ...

How to coordinate Coordinating – ‘achieving unity of effort’– is not a separate func- tion of a manager. The concept of coordina ...

Planning Coordinating should take place before the event rather than after it. Planning is the first step. This means deciding w ...

Communicating You should not only communicate clearly what you want done, you should also encourage people to communicate with o ...

of development, production, marketing, selling and customer servicing would be carried out by the relevant departments in variou ...

were not achieved by one method but by the judicious use of a combination of techniques relevant to the situation: motivating, t ...

How to achieve continuous improvement If you want to be a better manager you have to strive constantly to improve your own effec ...

incremental improvements to operational and quality perfor- mance. ‘Incremental’ is the key word in continuous improve- ment. It ...

Communications Top management takes the lead by communicating the values governing continuous improvement, emphasising the need ...

Process development The development of continuous improvement is partly about creating an infrastructure of involvement processe ...

Continuous improvement involves the use of problem-solving techniques as discussed in Chapter 46. There are a number of analytic ...

applies. For example, 80 per cent of stock comes from 20 per cent of suppliers, 80 per cent of sales come from 20 per cent of sa ...

is that people are more likely to come up with ideas if they are not subjected to criticism or even ridicule. Any idea goes and ...

THE CONDITIONS REQUIRED TO MAKE CONTINUOUS IMPROVEMENT WORK The conditions under which continuous improvement will work well are ...

How to control Basically, you are seeking to control two areas – input and output and the relationship between them, which is p ...

Effective control If you want to exercise good control you need to: planwhat you aim to achieve; measureregularly what has been ...

Decide how you are going to measure and review perform- ance. Use ratio analysis to make comparisons and to identify vari- atio ...

Output control ■ Quantitative control measures– the units produced or sold, the amount of services provided, the sales turnover ...

Measurements Measurement is a good thing, but all figures need to be treated with caution. They may conceal more than they revea ...