Better Manager 7th prelims:Better Manager 7th edition

Managing self and personal skills ■ Manage own contribution. ■ Develop own knowledge, skills and competence. THE PROCESSES OF MA ...

and intuitive, judgemental activities. It is therefore both science and art. Managers carry out their work on a day-to-day basis ...

THE DISTINCTION BETWEEN MANAGEMENT AND LEADERSHIP Managers have to be leaders and leaders are often, but not always, managers. B ...

them from other people within the organization or from outside. Crises can occur which they are unable to predict. Managers are ...

Choice Managers can often exercise choice about their work. They informally negotiate widely different interpretations of the bo ...

That is why one of the characteristics of effective managers is their resilience – they have to be able to cope with these inevi ...

■ Willingness to take risks. ■ Ability to inspire enthusiasm. ■ Toughness. MANAGERIAL EFFECTIVENESS As a manager and a leader yo ...

■ Customer focus. The exercise of unceasing care in looking after the interests of external and internal customers to ensure tha ...

the historian Froude wrote that ‘experience teaches slowly and at the cost of mistakes’. Experience is an essential way of learn ...

How to be assertive ASSERTION AND AGGRESSION Assertiveness, as defined by Ken and Kate Back (1982) in Assertiveness at Work, is: ...

ASSERTIVE BEHAVIOUR Behaving assertively puts you into the position of being able to influence people properly and react to them ...

often talk, or even shout, themselves out of being aggressive when they realize that you are not reacting aggressively and that ...

How to communicate People recognize the need to communicate but find it difficult. Like Schopenhauer’s hedgehogs, they want to g ...

Ignoring conflicting information We tend to ignore or reject communications that conflict with our own beliefs. If they are not ...

Emotions Our emotions colour our ability to convey or to receive the true message. When we are insecure or worried, what we hear ...

Use face-to-face communication Whenever possible talk to people rather than write to them. That is how you get feedback. You can ...

LISTENING SKILLS There are many good writers and speakers but few good listeners. Most of us filter the spoken words addressed t ...

■ are alert at all times to the nuances of what the speaker is saying; ■ do not slump in their chair – they lean forward, show i ...

How to coach Coaching is a personal (usually one-to-one), on-the-job approach used by managers and trainers to help people devel ...

AIMS The aims of coaching are to: ■ help people to become aware of how well they are doing, where they need to improve and what ...