Better Manager 7th prelims:Better Manager 7th edition

It is then necessary to decide how to get from here to there. Managing the change process in this transitional state is a critic ...

Mobilize commitment to change through the joint analysis of problems. Develop a shared vision of how to organize and manage to ...

GUIDELINES FOR CHANGE MANAGEMENT ■ The achievement of sustainable change requires strong commitment and visionary leadership fro ...

and necessary. The organization must do all it can to explain why change is essential and how it will affect everyone. Moreover, ...

It is at this stage that original plans may have to be modi- fied to cater for legitimate reservations or second thoughts. Comm ...

How to manage conflict Conflict is inevitable in organizations because the objectives, values and needs of groups and individual ...

HANDLING INTER-GROUP CONFLICT There are three principal ways of resolving inter-group conflict: peaceful coexistence, compromise ...

objectives to be attained in reaching a solution; second, the group develops alternative solutions and debates their merits; thi ...

Yet another approach is bargaining to reach a compromise. This means that both sides are prepared to lose as well as win some po ...

Constructive confrontation Constructive confrontation is a method of bringing the individ- uals in conflict together, ideally wi ...

conflicts and open up channels of discussion and cooperative action. Many years ago one of the pioneering writers on management, ...

How to manage a crisis WHAT IS CRISIS MANAGEMENT? The phrase ‘crisis management’ was coined by Robert Macnamara at the time of t ...

CAUSES OF CRISES Crises are caused either by the actions of human beings or by natural disasters – fire, flood, earthquake, etc. ...

assess potentially dangerous situations and bring the parties together in good time to discuss how to resolve the problems befor ...

If you can keep your head when all about you Are losing theirs and blaming it on you... Yours is the Earth and everything that’s ...

NEGOTIATING SITUATIONS Crises concerning takeovers, industrial relations, legal disputes and other problems where the crunch has ...

a clash, like blind moles, and then reciprocal extermination will begin.’ The decision on tactics is never an easy one. It was s ...

A just cause. A right intention. A reasonable chance of success. If successful, a better situation than would prevail in the ab ...

■ How quickly you haveto act to prevent further damage. ■ Who else is involved. ■ Who is likely to be involved. ■ What resources ...

QUALITIES OF A CRISIS MANAGER Good crisis managers are decisive. They can react swiftly but their great skill is in being able t ...