The Communication Book by Mikael Krogerus

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How to apologize properly so that the other person forgives and forgets Apologizing is one of the most difficult interpersonal c ...

Change yourself Even the most honest apology is worthless if you repeat the same mistake three times. Making an apology is above ...

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How to answer the question: ‘How do I look?’ The truth is, all people lie. In certain situations – such as when we are under pre ...

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How to sum up a whole life in six words No one knows whether the story’s true, but it is a good one anyway. Ernest Hemingway was ...

LOVE AND FRIENDSHIP ...

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How relationships fail An axiom is a valid truth that needs no proof. At the end of the 1960s, the communication theorist Paul W ...

intonation. If the two levels do not correlate, then we’re not on the same page. Communication is symmetric or complementary R ...

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How to ask good questions In the late nineteenth century, light conversation (or ‘small talk’ in modern English – see ‘Small Tal ...

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Why we find it difficult to be friendly Psychologists generally agree that conflicts need to be dealt with, but the question is: ...

a lot of traffic. If others arrive late, they set off too late (or for people with a negative frame of mind, the other way round ...

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How we should express ourselves in order to be understood People’s three biggest fears: loving someone without being loved in re ...

‘flouting’. (A typical form is irony: you look out of the window to see the storm intensify. You then turn to your friend and sa ...

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