Fundamentals of Reference

82 REFERENCE SERVICES notes Linda Ward-Callaghan, “Children’s Questions: Reference Interviews with the Young,” Reference Librar ...

83 fifteen reference service in special subjects Medical, legal and business questions constitute one of the most specialized, s ...

84 REFERENCE SERVICES The questions are invariably weighty. The answers are typically multilevel so that some degree of speciali ...

Reference Service in Special Subjects 85 guidelines counsel us to respect the confidentiality of patrons’ requests and use tact ...

86 REFERENCE SERVICES promote access to health information for all, and to uphold the privacy of clients and the confidentiality ...

Reference Service in Special Subjects 87 Another element of any reference interview is citing the source of the information prov ...

88 REFERENCE SERVICES the patron”; “prepare research handouts for common research techniques”; “identify and list federal, state ...

Reference Service in Special Subjects 89 Business reference questions also have some of the same characteristics of medical or l ...

90 REFERENCE SERVICES Deborah A. Thomas, “The Consumer Health Reference Interview,” Journal of Hospital Librarianship 5, no. 2 ...

91 sixteen reference Policies Every library needs a reference policy. Not because it will offer the framework to answer every pr ...

92 REFERENCE SERVICES statement can be particularly useful when there is a large reference staff or when a library has multiple ...

Reference Policies 93 organizational structure for reference service This is where organizational charts for the library as well ...

94 REFERENCE SERVICES orders what, how often the collection is weeded and by whom, etc.), and access guidelines (physical arrang ...

Reference Policies 95 The policy serves as a touchstone of continuity for new staff and helps refresh the memory of veterans wh ...

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97 seventeen reference standards We provide the highest level of service to all library users through appropriate and usefully o ...

98 REFERENCE SERVICES is a type of library (e.g., the Public Library Association) to adopt standards, RUSA, as a division that c ...

Reference Standards 99 After providing definitions of “reference and user services librarians” and “competencies” the guidelines ...

100 REFERENCE SERVICES Personal standards As the guidelines above have stated so succinctly, “knowledge must be con- tinuously u ...

101 eighteen reference evaluation In general evaluation of reference and information services relates to the quality of the serv ...