Oxford Handbook of Human Resource Management

or organize, whether consumer-labor coalitions develop around ‘good jobs-good service strategies,’ and how companies will respon ...

Batt,R., and Moynihan,L. M. ( 2005 ). ‘Human Resource Practices, Service Quality, and Economic Performance in Call Centers.’Corn ...

Doeringer,P. B., and Piore,M. J. ( 1971 ).Internal Labor Markets and Manpower Analysis. Lexington, Mass.: Heath Lexington. Dyer, ...

Levy,F., and Murnane,R. J. ( 2002 ).The New Division of Labor: How Computers Are Creating the Next Job Market. Princeton: Prince ...

Trist,E. ( 1981 ). ‘A Sociotechnical Perspective: The Evolution of Sociotechnical Systems as a Conceptual Framework and as an Ac ...

chapter 22 ..................................................................................................................... ...

mismanagement of tangible resources for failures in a knowledge-based society. We now need to turn our attention to the manageme ...

This systemic notionWts with the socially constructed nature of knowledge: to understand the individual knowledge worker we need ...

domains which are inherently resistant to incursions by the carriers of bureaucratic rational control.’ He describes the applica ...

knowledge environment within which they operate. The knowledge worker is deWned by the nature of the work that she or he engages ...

or second most important aspect of the job. This was followed by the intrinsic nature of the work in terms of variety, challenge ...

knowledge and skills of their employees. However, they have to create the envir- onment for this knowledge to be developed and s ...

where the task is to ‘shape the behaviors of people and create an environment that enables them to take initiative, to co-operat ...

many levels of organization and knowledge tends toXow relatively freely across these boundaries (Swart and Kinnie 2003 ). These ...

of the tensions and challenges for managing knowledge workers. Table 22. 1 links the impact of each ‘concurrent theme’ to a part ...

allocated to which project and for what period, as well as calling for an under- standing of how work organization can be used t ...

project status (what type of work for which client), pay status (the ‘going rate’ for a skill set), and working conditions (work ...

organizations rely on their networks to recruit valuable and unique talent. When key skills become available in the network, org ...

These multiple, and sometimes competing, identities challenge the management of knowledge workers because identity is intimately ...

not be possible without access to organizational resources, networks, physical and Wnancial capital, thereby undermining claims ...