The_Essential_Manager_s_Handbook

USING EMOTIONAL INTELLIGENCE / 19 Using emotional intelligence Using EI at work To be a successful manager in today’s business w ...

20 / UNDERSTANDING YOURSELF Managing emotions Emotional intelligence has two aspects: one inward facing and one outward facing. ...

USING EMOTIONAL INTELLIGENCE / 21 OUTWARD COMPETENCIES SOCIAL AWARENESS >>Empathy >>^ Organizational awareness >& ...

22 / UNDERSTANDING YOURSELF Applying assertiveness An effective manager needs to behave in an active and assertive manner to get ...

APPLYING ASSERTIVENESS / 23 ASK YOURSELF... Am I assertive enough? YES NO 1 Does my response accurately reflect how I feel if I’ ...

24 / UNDERSTANDING YOURSELF Examining your assumptions Shaping the environment Organizations that are designed based on X-style ...

EXAMINING YOUR ASSUMPTIONS / 25 Examining your assumptions X and Y assumptions X-STYLE MANAGERS Y-STYLE MANAGERS roles, such as ...

26 / UNDERSTANDING YOURSELF Clarifying your values Defining values Values are formed early in our lives, from the influence of o ...

CLARIFYING YOUR VALUES / 27 ASK YOURSELF... About your influences YES NO 1 Can I identify the individuals and the events that in ...

28 / UNDERSTANDING YOURSELF Developing your personal mission statement Defining your future Your personal mission statement spel ...

DEVELOPING YOUR PERSONAL MISSION STATEMENT / 29 Setting and attaining your personal managerial goals SET YOUR GOALS Personalize ...

Teams are the cornerstones of most public and nonprofit organizations. Successful team leaders understand what makes a team effe ...

Motivating others Teaching skills Appraising performance Setting goals and planning PLANNING Delegating effectively High-perform ...

32 / MANAGING A TEAM Setting goals and planning Planning is a key skill for any manager and starts with having a good understand ...

SETTING GOALS AND PLANNING / 33 Formulate a plan to achieve those objectives—what needs to be done, by whom, and by when. Monito ...

34 / MANAGING A TEAM Designing work Job design refers to the way tasks are combined to form complete jobs. It involves trying to ...

DESIGNING WORK / 35 GET THE RIGHT PERSON FOR THE JOB It is very difficult to completely change how a person performs, so try to ...

36 / MANAGING A TEAM High-performing teams As Lee Iacocca, former CEO of Chrysler Corporation, said: “All business operations ca ...

HIGH-PERFORMING TEAMS / 37 HOW WILL WE GET THERE? Team members must understand who will do what and when to accomplish team goal ...

38 / MANAGING A TEAM Achieving good teamwork To help your teams perform to the best of their ability, create clear goals. All te ...