The_Essential_Manager_s_Handbook

HIGH-PERFORMING TEAMS / 39 Setting standards Create a performance agreement to record the details of what the team is aiming to ...

40 / MANAGING A TEAM Valuing diversity Understanding and managing people who are similar to us can be challenging, but understan ...

VALUING DIVERSITY / 41 Capitalizing on diversity Managers face many challenges capitalizing on diversity, such as: coping with e ...

42 / MANAGING A TEAM Delegating effectively Leading others Managers delegate by transferring authority and responsibility for wo ...

DELEGATION OF AUTHORITY Delegation is the process of transferring authority to empower a subordinate to act for you as a manager ...

44 / MANAGING A TEAM Letting go Managers often have trouble delegating. Some are afraid to give up control, explaining, “I like ...

DELEGATING EFFECTIVELY / 45 INFORM OTHERS Let everyone who may be affected know what has been delegated to whom and how much aut ...

46 / MANAGING A TEAM Maslow’s hierarchy of needs SAFETY NEEDS Once physiological needs are satisfied, safety needs are aroused. ...

MOTIVATING OTHERS / 47 SELF- ACTUALIZATION NEEDS The highest level is to feel that we are achieving life goals. At work, this me ...

48 / MANAGING A TEAM Using positive reinforcement Rewarding progress and success and recognizing achievements are powerful ways ...

MOTIVATING OTHERS / 49 Rewarding success Try to understand whether each individual you are managing values intrinsic or extrinsi ...

50 / MANAGING A TEAM Motivating your team GIVING PERFORMANCE FEEDBACK Provide feedback to demonstrate that you know what the mem ...

MOTIVATING OTHERS / 51 CHECKLIST... Motivating my team YES NO 1 Do I set clear goals and reward success? ....................... ...

52 / MANAGING A TEAM Teaching skills Learning by experience People learn faster and retain more information if they have to exer ...

TEACHING SKILLS / 53 How to teach new skills Help the learners to form a conceptual understanding of a new skill. Plan how they ...

54 / MANAGING A TEAM Appraising performance Assessing progress Giving feedback in a formal way in performance appraisal intervie ...

APPRAISING PERFORMANCE / 55 ASK YOURSELF... Am I prepared for the appraisal? YES NO 1 Have I carefully considered the employee’s ...

Leadership is the process of providing direction, influencing and energizing others, and obtaining follower commitment to shared ...

HELPING OTHERS IMPROVE COACHING AND MENTORING MANAGING CAREERS Taking an ethical path MANAGING CHANGE Solving problems Ensuring ...

58 / LEADING OTHERS Taking an ethical path Understanding ethics Ethics refer to the rules or principles that define right or wro ...