The_Essential_Manager_s_Handbook

Developing ethics The behavior of managers is under more scrutiny than that of other members of staff, and misdeeds can become q ...

60 / LEADING OTHERS Ensuring cultural fit Analyzing organizational culture The cultural imperatives of an organization are often ...

ENSURING CULTURAL FIT / 61 Sustaining culture Managers are responsible for sustaining organizational culture, by helping new emp ...

62 / LEADING OTHERS Solving problems Managerial success depends on making the right decisions at the right times. However, unles ...

SOLVING PROBLEMS / 63 Finding solutions Problem solving involves closing the gap between what is actually taking place and a des ...

64 / LEADING OTHERS Building power Power is the capacity to influence an individual or group to behave in ways they would not ot ...

BUILDING POWER / 65 Expertise Organizations are often dependent^ on experts with special skills, such as software analysts, tax ...

66 / LEADING OTHERS Types of power Your power within an organization can come from a variety of sources. Use these different typ ...

BUILDING POWER / 67 FRIENDLINESS Use flattery, create goodwill, act humbly, and be supportive prior to making a request. This wo ...

68 / LEADING OTHERS Managing careers Individuals, managers, teams, and organizations that do not adapt to change in timely ways ...

MANAGING CHANGE / 69 Managing change Individuals, managers, teams, and organizations that do not adapt to change in timely ways ...

70 / LEADING OTHERS Helping others improve Helping employees become more competent is an important part of any manager’s job. It ...

HELPING OTHERS IMPROVE / 71 Ask questions to help discover sources of problems. Demonstrate unconditional positive regard by sus ...

72 / LEADING OTHERS Demonstrating positive regard The relationship between you and the person you are helping is critical to the ...

HELPING OTHERS IMPROVE / 73 Before you discuss the problem you have identified, raise and discuss positive aspects of the person ...

74 / LEADING OTHERS Counseling others Counseling is the discussion of emotional problems in order to resolve them or to help the ...

HELPING OTHERS IMPROVE / 75 BE SUPPORTIVE Reassure those you are counseling that their problems have solutions and that they hav ...

76 / LEADING OTHERS Coaching and mentoring Helping others develop As a coach, a manager’s job is to help members of their team d ...

COACHING AND MENTORING / 77 Three key skills for successful coaching FINDING WAYS TO IMPROVE PERFORMANCE INFLUENCING OTHERS TO C ...

78 / LEADING OTHERS Managing careers Charting your own career path Self-assessment is an ongoing process in career management. S ...