Coaching, Mentoring and Managing: A Coach Guidebook

186 Possible “Kevin, have you thought of anything that might be preventing your ability to improve since we talked last?” Better ...

5 Case Study ......................................................................................................... Reed Thur ...

Reed swallowed hard. “What made you think of that?” he asked. “Oh, some of these young replacements we’ve hired were seeing who ...

5 What third party influenced Reed’s judgment? Why? What one lesson from this case study can help you most in future counseling ...

Mutually Agree on the Action to Be Taken This requires employee participation in the improvement process. One way to help ensure ...

5 Examples Consequence (Negative) Basic Employee Need Closer supervision Increasing independence No promotion Growth and affirma ...

Behavior Modification Exercise ........................................................................ Now, to sharpen your con ...

5 Ask Questions That Get the Answers You Need ............................................... Have you ever tried to communicate ...

Exercise: Creating Open-Ended Alternatives .................................................... Earlier we looked at examples of ...

5 The Results of Effective Counseling ................................................................. If you are an effective ...

196 Exercise: Does Counseling Work for Your Team? ............................................ Under each of the points listed b ...

5 Summary ............................................................................................................ Counselin ...

Chapter Quiz ...................................................................................................... What are th ...

HAPTER 6 C Integrating the Individual and the Team When you are coaching individuals, it is easy enough to specify desired perfo ...

verbal acuity (not to mention some tap-dancing thrown in, perhaps). Balancing individual needs and team needs is as tough as loo ...

6 associates in a holistic focus is what makes the team strong. Developing individual team members so they compensate for and su ...

Without a vision, the team is just a work group, a “unit,” with each person doing her job ... getting through the day. Simultane ...

6 To have a 100 percent accident-free work record for one full year. To operate for 90 days without receiving one customer comp ...

Recognize the Potential for Team Trouble ........................................................ To keep your team running smoo ...

6 Barb: Well, generally. Coach: How can you get specific with her? I wouldn’t want you to get all the way to Donna’s department ...