Organizational Behavior (Stephen Robbins)
degree to which one tries to satisfy one’s own concerns) determine how a conflict is handled.^50 The five conflict-handling stra ...
having a conflict over setting deadlines to complete a project on time may decide that problem solving is the best strategy to u ...
Compromising. Agreeing with the other party that each will give up something of value to reach an accord. Avoidance. Withdrawin ...
union, they have not done so yet. One reason might be that CEO John Mayberry worked hard to negotiate effectively with his emplo ...
Distributive Bargaining Distributive bargainingis a negotiating strategy that oper- ates under zero-sum (win-lose) conditions. T ...
Developing a Strategy Before you start negotiating, you need to do your homework. What is the nature of the conflict? What is th ...
208 Part 3Interacting Effectively OB IN THE WORKPLACE Hockey Union and Management Fail to Score a Goal How could an entire hocke ...
One’s BATNA represents the alternative that an individual will face if negotiations fail. For instance, during the winter 2005 h ...
SUMMARY AND IMPLICATIONS 1 How does communication work?Findings in this chapter suggest that the goal of perfect communication i ...
OB AT WORK For Review 1. Describe the communication process and identify its key components. Give an example of how this process ...
OBAT WORK 212 Part 3Interacting Effectively All Conflicts Are Dysfunctional! It may be true that conflict is an inherent part of ...
Chapter 6 Communication, Conflict, and Negotiation 213 OBAT WORK LEARNING ABOUT YOURSELF EXERCISE What Is Your Primary Conflict- ...
OBAT WORK 214 Part 3Interacting Effectively BREAKOUT GROUPEXERCISES Form small groups to discuss the following topics, as assign ...
Chapter 6 Communication, Conflict, and Negotiation 215 OBAT WORK by Terry that, in accordance with corporation policy, she would ...
OBAT WORK 216 Part 3Interacting Effectively CASE INCIDENT Emailing “Lazy” Employees Imagine receiving the following email from y ...
Chapter 6 Communication, Conflict, and Negotiation 217 OBAT WORK From Concepts to Skills Providing Performance Feedback One of t ...
OBAT WORK 218 Part 3Interacting Effectively Why the reluctance to give performance feedback? There seem to be at least three rea ...
Chapter 6 Communication, Conflict, and Negotiation 219 OBAT WORK Reinforcing Skills 1 .In one of your classes practise giving fe ...
2 3 4 5 6 7 How does one get power? 1 What is power? How does dependency affect power? What tactics can be used to increase powe ...
OB IS FOR EVERYONE Have you ever wondered how you might increase your power? Do workplaces empower people? Why do some people se ...
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