leadership and motivation in hospitality
Construct name Job Performance (JP) Definition An individual service employee’s extra effort Understanding of concept Measures p ...
To employ the DSB construct for empirical research requires it to be operationalised and this process has been undertaken by Sim ...
For the purposes of this research, the DSB construct is attractive because: (i) it corresponds closely with the concept of Perfo ...
result in fewer hotels agreeing to participate; and of those who did agree to participate, fewer would return both employee ...
Group 2. Employee Response to Customer Needs and Requests Group 3. Unprompted and Unsolicited Employee Actions A fourth grou ...
Bitner et al.’s 1994 article examined differences between groups so it was necessary to undertake a new analysis to examine with ...
is possible that individual respondents ‘never’ experience the service failure situation and, accordingly, a no response option ...
5.5 Summary of Chapters 4 and 5.................................................. Chapter 4 set out to develop a framework to ac ...
non-responses due to respondent question fatigue and (b) demonstrating the brevity of the survey to hotel senior managers who in ...
6 METHODS FOR DATA COLLECTION AND ANALYSIS This research aims to explore and evaluate the contribution of motivational leadershi ...
The process of measuring the latent variables is known as the measurement model. Having satisfactorily established the measureme ...
arrows pointing from the latent variables (Job Satisfaction, Job Performance and Intention to Quit) to the observed variables in ...
variance) where models are fitted to raw data based on the assumption that there is no error in the measurement of the independe ...
6.3 Data assumptions and software Regarding data assumptions for SEM. Section 6.6.1 (below) describes in detail how the choice o ...
covariance) are central to SEM analysis, problems with kurtosis are generally regarded as being of greater importance. Raykov an ...
6.4 Modelling strategy The two-step SEM modelling procedure described by Anderson and Gerbing (1988) firstly (during Step 1) est ...
and their associated standardised residual covariances (Byrne 2010: 86; and, see also Shumaker and Lomax 2004: 177). This respe ...
model estimation; model testing; and model modification. Reporting of estimates Throughout the analysis and discussion section ...
together in the initial model, the small effect that Work Values can have may have been overlooked. As it is, some interesting q ...
b. articulate the likely linkages between variables; and c. guide the formulation of specific hypotheses; identify/generate mea ...
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