leadership and motivation in hospitality

LEADERSHIP AND MOTIVATION IN HOSPITALITY STEVEN BOYNE A thesis submitted in partial fulfilment of the requirements of Bournemout ...

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This copy of the thesis has been supplied on condition that anyone who consults it is understood to recognise that its copyright ...

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ABSTRACT Steven Boyne Leadership and motivation in hospitality Customer contact service employees in hospitality organisations h ...

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1 INTRODUCTION.......................................................................... 1.1 Background and rationale 1.2 Aims, ...

ACKNOWLEDGEMENTS Thanks are due firstly to my wife, Caroline, for encouraging (and supporting!) this venture. Further encouragem ...

DECLARATION Figure 2 - 1 from Van Seters and Field (1990: 33) is reproduced with permission from Emerald Group Publishing Ltd. ...

Commonly used abbreviations General TL Transformational leadership MLQ Multi-factor Leadership Questionnaire FRLM Full-Range Lea ...

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1 INTRODUCTION.......................................................................... 1.1 Background and rationale The perfor ...

redesign and enrichment, writes that: ...most of the jobs in the hospitality industry do not lend themselves to such improvement ...

approaches that can improve our understanding of the linkages between phenomena in the workplace (see also Antonakis et al. 2004 ...

to: guide the operationalisation and measurement of the latent variables; identify additional relevant variables; and further in ...