Better Manager 7th prelims:Better Manager 7th edition

Appendix 325 Manage relationships Exerting influence; building and maintaining effective relation- ships with colleagues and sta ...

326 Appendix ■ Tactless, says things without considering effect. ■ Takes no real interest in the concerns of others. ■ Pursues o ...

Appendix 327 Manage communications Communicate orally or in writing to colleagues, customers/clients and external individuals or ...

328 Appendix Manage customer service Provide high level of service to internal and external customers in accordance with exactin ...

General bibliography Adair, J (1984) Action Centred Leadership, McGraw-Hill, London Anderson, B (1993) The visionary leader, Man ...

Deming, W E (1986) Out of the Crisis, MIT Center for Advanced Engineering Study, Boston, MA Dignam, L (1990) Strategic Managemen ...

Kanter, R M (1989) When Giants Learn to Dance, Simon & Schuster, London Katzenbach, J and Smith, D (1993) The Wisdom of Team ...

Richardson, W (1993) The visionary leader, Administrator, September Schelling, T (I960) Strategy of Conflict, Harvard University ...

Further reading from Kogan Page TITLES BY THE SAME AUTHOR Handbook of Human Resource Management Practice, 10th edn, 2006 A Handb ...

ALSO PUBLISHED BY KOGAN PAGE Better Business Writing, 2002, Timothy R V Foster Building Tomorrow’s Company: A guide to sustainab ...

Successful Presentation Skills, 3rd edn, 2006, Andrew Bradbury Successful Project Management: Apply tried and tested techniques, ...

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achievement 227 achievers 133–35 Adair, J 122, 123 aggression and assertiveness 17 handling 15–16 agreement, getting 138–40 argu ...

chop logic 301 clear thinking 293–301 coaching aims 24 defined 23 effective coaching 25 planned coaching 25–26 role of manager 2 ...

how to delegate 60–63 monitoring performance 62–63 process of 58 what to delegate 60 when to delegate 60 developing people 77–78 ...

making things happen 132–36 management aims 3 defined 2–3 fragmented nature of 7–8 process 5–6 management consultants, use of 31 ...

personal objectives 247 projects 248, 252–53 ‘SMART’ objectives 249 standing objectives 248 targets 247–48 what are objectives? ...

report writing presentation 319–20 report structure 317–18 use of plain words 318–19 what makes a good report? 316–17 responsibi ...

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