Coaching, Mentoring and Managing: A Coach Guidebook

166 Refer The counselor refers the employee to the resources needed to improve his performance. Referral is crucial to performan ...

5 Coach: It really isn’t the same thing, Bill. I know you wouldn’t do a “lousy job.” A lousy job is when you know what to do but ...

Guidelines for Counseling ................................................................................. Following is a set o ...

5 The Philosophy of Confrontation: A Positive Approach to Negative Events ... In your role as counselor, you will have to confro ...

Opportunity Focused View confrontation as a tool to build the best performance possible, not as criticism. There’s a difference ...

5 The Counselor Role: Confrontation and Correction Critical Remark Positive Remark Didn’t you hear me tell Was there something a ...

Cooperative Confrontation maximizes cooperation. Confrontation says things like, “Terry, let’s work together on this problem.” C ...

5 “those Bears,” etc.) except the uncomfortable situation in question. Don’t yield to it. Hesitancy to confront the issue now ma ...

Coaching, Mentoring and Managing 5 Problem-Solving Discussion Aid The problem attitude or behavior is____ What makes it a prob ...

5 Time the Confrontation Well If the problem is a recurring one, try to confront the person as soon as possible after the proble ...

176 Example “Thanks for your time, Ron. I appreciate you understanding my concerns.” “Thanks for coming, Phil. I realize how har ...

5 What Is the Specific Behavior You Want Changed? Remember that we aren’t discussing attitude. That’s not behavior. If it is an ...

Examples Closed-Ended Open-Ended (Challenging) Questions (Inviting) Questions Are you responsible What can you tell me about for ...

5 Mike: Well ... I have to fit in some other client demands, unfortunately, so ... I’d say three weeks. Maybe four. Ellen: If I ...

change because ... .” Such an approach may seem to free you from being the “bad guy” in a confrontation — but it creates three d ...

5 Standard: Meet weekly production schedules. Compliance options/opportunities: a. Set daily goals. b. Review progress and probl ...

Counseling Evaluation Exercise ........................................................................ Think of a team member w ...

5 Ten Essentials for Face-to-Face Counseling ...................................................... You can defuse the potential ...

Make Sure No Interruptions Will Occur Be careful that you might inadvertently signal that the employee is not important. Take ca ...

5 One effective way to chase emotion from your voice is to talk more slowly. Concentrate on speaking each word precisely and rat ...