BODY LANGUAGE IN THE WORKPLACE

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PENGUIN BOOKS BODY LANGUAGE IN THE WORKPLACE Julius Fast lives in New York City. In addition to his exper- tise as a writer and ...

BODY LANGUAGE IN THE WORKPLACE Julius Fast PENGUIN BOOKS ...

PENGUIN BOOKS Published by the Penguin Group Penguin Books USA Inc., 375 Hudson Street, New York, New York 10014, U.S.A. Penguin ...

FOR BARBARA ...

ACKNOWLEDGMENTS I would like to express my debt and gratitude to the many people who have helped me so generously with their tim ...

CONTENTS ACKNOWLEDGMENTS vii • INTRODUCTION SUBTEXT 1 • WHAT YOU SEE IS NOT WHAT YOU GET SUPERTALK 38 • i x ...

CONTENTS 3 TOUCHY SITUATIONS 48 • 4 BODY LANGUAGE: THE EYES, THE HEAD, AND THE HANDS 58 • 5 BODY LANGUAGE: GESTURES, POSTURE ...

CONTENTS 11 DANGEROUS LIAISONS 192 • 12 WHEN WORLDS COLLIDE: SUBTEXT AND THE GLOBAL WORKPLACE 204 • AFTERWORD . 229 • INDEX ...

SUBTEXT ...

INTRODUCTION SUBTEXT In any exchange between two people or within a group, messages are communicated not only through what is sa ...

SUBTEXT A salesman, for example, might promise to deliver his product on a definite date, but his subtext lets his customer know ...

INTRODUCTION My project director explained to the counselor and me, "Two subtexts are at work here. The child's subtext blatantl ...

SUBTEXT touch at the right moment. The way we use our voices also influences how our words are interpreted. The same sentence ca ...

INTRODUCTION that you are a solid professional, and that they are in competent hands. However, in some industries, the clothes y ...

SUBTEXT advantages. They are more comfortable with handshakes, and the casual touch, and it's easier for them to make eye contac ...

INTRODUCTION one of the stockbrokers in a large Chicago firm. She was promised that eventually she would work her way up in the ...

SUBTEXT feelings of confidence increased as well. One fed on the other, and by the year's end she had been promoted to the next ...

WHAT YOU SEE IS NOT WHAT YOU GET MAKING AN IMPRESSION Sometimes, it's not what's on the inside, but what is on the outside that ...