Crucial Conversations: Tools for Talking When Stakes Are High

...

...

PRAISE FOR CRUCIAL CONVERSATIONS "Relationships are the priority of life, and conversations are the crucial element in profound ...

"Crucial Conversations is the most useful self-help book I have ever read. I'm awed by how insightful, readable, well organized, ...

Crucial Conversations ...

...

Crucial Conversations Tools for Talking When Stakes Are High by Kerry Patterson, Joseph Grenny, Ron McMillan, and AI Switzler MC ...

Library of Congress Cataloging-in-Publication Data Crucial Conversations : tools for talking when stakes are high / Kerry Patter ...

We dedicate this book to Louise, Celia, Bonnie, and Linda- whose support is abundant, whose love is nourishin� and whose patienc ...

...

Contents FOREWORD XI ACKNOWLEDGMENTS XV CH. 1: What's a Crucial Conversation? And Who Cares? 1 CH. 2: Mastering Crucial Conversa ...

X CONTENTS CH. 7: STATE My Path How to Speak Persuasively, Not Abrasively 119 CH. 8: Explore Others' Paths How to Listen When Ot ...

Foreword This is a breakthrough book. That is exactly how I saw it when I first read the manuscript. I so resonated with the imp ...

XII FOREWORD The challenge has noticeably changed for our lives, our fami­ lies, and our organizations. Just as the world is cha ...

FOREWORD XIII of dialogue, to clarifying what you really want to have happen and focusing on what actually is happening, to crea ...

XIV FOREWORD other priorities, and the class is just not that important to me at this time. I hope you can understand." The teac ...

Acknowledgments We are deeply grateful to many. First, to our colleagues at VitalSmarts, we express apprecia­ tion for creativit ...

...

1 The void created by the failure to communicate is soon filled with poison, drive� and mlstepre$entation. -c. NORTHCOTE PARKINS ...

a meeting with four coworkers and you're trying to pick a new marketing strategy. You've got to do something different or your c ...