Crucial Conversations: Tools for Talking When Stakes Are High

MASTERING CRUCIAL CONVERSATIONS 23 The Pool of Shared Meaning is the birthplace of synergy. Not only does a shared pool help ind ...

24 CRUCIAL CONVERSATIONS Now, don't get us wrong. We're not suggesting that every decision be made by consensus or that the boss ...

MASTERING CRUCIAL CONVERSATIONS 25 especially our high-stakes, sensitive, and controversial opinions, feelings, and ideas-and to ...

26 CRUCIAL CONVERSATIONS HERE'S WHERE WE'RE GOING Here's what we'll focus on in the remainder of the book. First, we'll explore ...

3 More than any time in history mankind faces a crossroads. One path leads to despair and utter hopelessness, the other to total ...

28 CRUCIAL CONVERSATIONS you'll have a hard time getting dialogue right. When conversa­ tions become crucial you'll resort to th ...

START WITH HEART 29 "Lots of times, if she hadn't been such a jerk." "Listen to her. She's calling me names when she could have ...

30 CRUCIAL CONVERSATIONS loved one or coworker and saying: "You'll love this, especially the parts that I've underlined for you, ...

START WITH HEART 31 the fellow emphasizes the word very makes it sound as if he's about to accuse Greta of kidnapping the Lindbe ...

32 CRUCIAL CONVERSATIONS If she's like most of us, Greta will defend herself. When we're in the throes of high-stakes conversati ...

START WITH HEART 33 Later that day we asked Greta how she had been able to keep her composure under fi re. We wanted to know exa ...

34 CRUCIAL CONVERSATIONS you starting to change your goal to save face, avoid embarrass­ ment, win, be right, or punish others? ...

START WITH HEART 35 How would I behave if I really wanted these results? Find your bearings. There are two good reasons for aski ...

36 CRUCIAL CONVERSATIONS whatever it took to save face. Other common, but not·all-that­ healthy, objectives include wanting to w ...

START WITH HEART 37 Seeking revenge. Sometimes, as our anger increases, we move from wanting to win the point to wanting to harm ...

38 CRUCIAL CONVERSATIONS thirty-three years, considers himself the elder statesman of the school. He's much more fond of war sto ...

START WITH HEART 39 What makes these Sucker's Choices is that they're always set up as the only two options available. It's the ...

40 CRUCIAL CONVERSATIONS So how do we break away from perverted logic that keeps us trapped in hurtful behavior? Search for the ...

START WITH HEART 41 "How can I have a candid conversation with my husband about being more dependable and avoid creating bad fee ...

42 CRUCIAL CONVERSATIONS When we (the authors) are in the middle of an on-site work­ shop and we suggest there are alternatives ...