Crucial Conversations: Tools for Talking When Stakes Are High

MOVE TO ACTION 163 Are we ever going to decide? The second problem with deci­ sion making occurs when no decision gets made. Eit ...

164 CRUCIAL CONVERSATIONS For instance, consider a conversation we referred to earlier-the one you had with your daughter's scho ...

MOVE TO ACTION 165 vote, and consensus. These four options represent increasing degrees of involvement. Increased involvement, o ...

166 CRUCIAL CONVERSATIONS with experts, a representative population, or even everyone who wants to offer an opinion. Consulting ...

MOVE TO ACTION 167 Four Important Questions When choosing among the four methods of decision making, consider the following ques ...

168 CRUCIAL CONVERSATIONS DECISION-MAKING BLUNDERS AND SOLUTIONS Now, let's look at each of the four methods in turn. What are t ...

MOVE TO ACTION 169 placed by a customer, while you may not be able to decide what to work on or what standards to follow, you ca ...

170 CRUCIAL CONVERSATIONS to do what you wanted to do all along. For example, the boss calls on people and then strikes down ide ...

MOVE TO ACTION 171 Don't cop out with a vote. When everyone cares a great deal about an issue and people are having trouble com ...

172 CRUCIAL CONVERSATIONS see every problem as a nail." Consensus decision making is one of today's widely used hammers. People ...

MOVE TO ACTION 173 group. This doesn't mean that people don't take into account personalities or strength of desire (deferring t ...

17 4 CRUCIAL CONVERSATIONS sharp. I propose that we use consensus to decide. However, if by 9:45 we have not come to consensus, ...

MOVE TO ACTION 1 75 When it's time to pass out assignments, remember, there is no "we." "We," when it comes to assignments, actu ...

176 CRUCIAL CONVERSATIONS Couples get into trouble in this area when one of the parties doesn't want to take the time to think c ...

MOVE TO ACTION 177 completion of a project. It might be a full report in a team or family meeting. More often than not, it comes ...

178 CRUCIAL CONVERSATIONS SUMMARY-MOVE TO ACTION Turn your successful crucial conversations into great decisions and united acti ...

10 Communication works for those who work at it. -JOHN POWELL Putting It All Together To ols fo r Preparing and Learning If you ...

1 80 CRUCIAL CONVERSATIONS TWO LEVERS Over the years, people often tell us that the principles and skills contained in this book ...

PUITING IT ALL TOGETHER 181 think we've moved away from dialogue." This simple reminder helps people catch themselves early on, ...

1 82 CRUCIAL CONVERSATIONS A MODEL OF DIALOGUE To help organize our thinking and to make it easier to recall the principles (and ...