Crucial Conversations: Tools for Talking When Stakes Are High
MAKE IT SAFE 83 longer hours. That whole thing about more money and power doesn't seem to be compensating. Now what? The worst a ...
84 CRUCIAL CONVERSATIONS We also have to be willing to verbalize this commitment even when our partner seems committed to winnin ...
MAKE IT SAFE 85 "Why do you want to stay home?" "Because I'm tired of running around and dealing with the hassle of the city." " ...
86 CRUCIAL CONVERSATIONS the ones that divide the various sides. For instance, you and your spouse may not agree on whether or n ...
MAKE IT SAFE 87 Qommit to seek Mutual Purpose. Make a unilateral public commitment to stay in the conversation until you come u ...
88 CRUCIAL CONVERSATIONS early afternoon, and then you come in after the game and take over from there? That way we'll be able . ...
MAKE IT SAFE 89 He believes her concern in one small area reflects her total feelings toward him. So she'll apologize and use C ...
90 CRUCIAL CONVERSATIONS laTHAM: That's what I want, too. It just seems like we get those feelings in different ways. (Notice ho ...
MAKE IT SAFE 91 We admit that it's pretty easy for us to put all the skills together when we're sitting at a computer typing a s ...
92 CRUCIAL CONVERSATIONS Apologize When Appropriate When you've clearly violated respect, apologize. Contrast to Fix Misunders ...
It's not how you play the game, it's how the game plays you. Master My Stories How to Stay in Dialogue When You're Angr}'t Scare ...
94 CRUCIAL CONVERSATIONS sitting quietly at home watching TV and your mother-in-law (who lives with you) walks in. She glances a ...
MASTER MY STORIES 95 Claim Tw o. Once you've created your emotions, you have only two options: You can act on them or be acted o ...
96 CRUCIAL CONVERSATIONS he does. As a result, when the two work together, you could cut the tension with a knife. What's Making ...
MASTER MY STORIES 97 The best at dialogue do something completely different. They aren't held hostage by their emotions, nor do ...
98 CRUCIAL CONVERSATIONS begs the question: What's causing Maria's feelings in the first place? Is it Louis's behavior? As was t ...
See! Tell a Feel Hear ---.... Story --.... Figure 6-2. The Path to Action MASTER MY STORIES 99 we are telling the story, we can ...
100 CRUCIAL CONVERSATIONS Finally, a story might also include what. "What should I do about all this? If I say something, he'll ...
MASTER MY STORIES 101 laughs at you. If sometimes you do and sometimes you don't, then your response isn't hardwired. That means ...
102 CRUCIAL CONVERSATIONS Retrace Your Path To slow down the lightning-quick storytelling process and the subsequent flow of adr ...
«
1
2
3
4
5
6
7
8
9
10
»
Free download pdf